Kean Wah Choo

Expanded role to lead the thermal technical support team in Australia & New Zealand in addition to the existing team in South East Asia along with Japan, Korea & Pakistan (Asia Pacific). • Lead a team of 7 in the regional thermal technical support comprises of 6 tech support engineers and 1 New Product Development & Introduction (NPDI) Engineer. • Support and guided the local team to achieve the first Uptime Tier IV Certified Data Hall in Kuala Lumpur. • Regional lead contact for major partnership to work on Blackwell and Vera Rubin direct-to-chip liquid cooling rollout. • Coaching & mentoring new direct reports on technical skills and product knowledge to provide onsite support and troubleshooting in the region. • Resource planning to support the double-digit business growth and projects in pipeline.

Taking lead of thermal technical support team in South East Asia along with Japan, Korea & Pakistan. Doubled the team headcount in the span of 5 years to lead and support local market units. • Pioneer Liquid Cooling SME in the region with multiple successful rollouts from the basic 100kW system to 20MW data centres. • Issue and release Service Bulletins and Technical Note for the region on key updates and changes in thermal products. • Generate and release RCAR for major customers upon requests. • Main contact person for NPDI process in the region, key NPDI includes Liquid & Immersion Cooling, DX & CW CRAC & AHU (next gen). • Conducts an average of 5 to 10 trainings/year for both virtual and face-to-face classroom trainings. • Provide onsite support to local service team for major issues requiring next level escalation. • Successfully trained and guided direct report to be the next Cool Array & AHU SME for the region.

Pioneer in the regional thermal technical support team covering South East Asia along with Japan, Korea & Pakistan (10 countries). • Led the installation and commissioning (Cx Level 1 to 5) for first of kind refrigerant pump free cooling units (2.4MW) in Osaka. • Commissioned a 20MW (spread over 5 floors) data centre in Chiba, Japan. • Certified and Accredited as the official Vertiv Thermal Product Trainer in Italy. • Conducted 3 service trainings in Vertiv’s Training facility in Shenzhen with participants from over 10 countries. • Supported the chiller and CRAC optimization at a major customer in Paju, Korea. Optimization includes the retrofitting of adiabatic cooling, air balancing via CFD and conversion of AC fans to EC fans for better energy efficiency.

Sole technical support engineer in the ASEAN region supporting the business units covering cooling and refrigeration product lines from components to compressors. • Regional support for all technical related issues for ASEAN countries o Testing & development of customer’s product from initial concept to final product release o Troubleshooting & resolving all product related issues o Key contact point between customer and factory for all product related enquiries including specification requirements • Specializing in Commercial Compressors, Electronic Controls & Line Components. • Provide trainings to Internal and External customers on all products and system related trainings • Setting up and managing the Local Inspection Centre for ASEAN region to expedite compressor inspection analysis. • Successfully maintained a key customer (10,000 compressors YTD 2016) during the compressor changeover with key product testing and developments. • More than 90% improvements on the compressor inspection analysis report time with the setting up of the Local Inspection Centre (30~60 days to ~5days). • Supporting the industry leading technology of Variable Speed Compressors and Electronic Expansion Valves for Energy Efficiency technologies.