kazi islam

* Preparation of KPIs and service review report * Preparation of Global KPI * Preparation of Escalation report and circulate to end at the end of each month * Preparation of Customer Satisfaction survey questionnaires and send to end market. Calculation and compilation of the results * Preparation of slides and reports before FD engagement, FSSLT and ELT meetings

* Part of FSS & TaO Migration. * Process invoices for South Asia Area (Bangladesh, Sri Lanka & Pakistan) accurately and efficiently ensuring all internal controls are adhered to, in order to enable the Regional FSSC to deliver an efficient and effective service to its customers. * Identify and/or implement process improvement ideas. Ensure timely capture of invoices for processing enabling customer payment on time. * Posting done according to GPS guidelines. * Performing 3-way match while posting. * Parked items are escalated timely to EM. * Manage Generic Mailbox/SAP Workflow. * Invoice posting under agreed SLA. * Efficiency and accuracy in posting. * Achieving & exceeding KPIs. * Assisting EM whenever support needed. * Provide support in regression testing Assist in period end closure activities

* Responsibilities for answering the incoming telephone enquiries, complaints and questions from the customers * To escalate unsolved queries appropriately * To meet the KPI, SLAs and Qualities standards outlined by the client * Make any ad-hoc outgoing calls to customers as required to resolve an outstanding query * To undertake any administration tasks delegated by the Assistant Manager * Identify areas for service and procedural improvement and make recommendations to the Assistant Manager * Ensured proper Income Tax/VAT calculation and tax deduction at source as per prevailing rules * Prepared monthly payroll, accounts receivable and account payable statements * Provided financial analysis and recommendations for management decision

* Preparation of the quarterly forecast and annual Product Costing and transfer pricing calculations in SAP. * Perform Cost roll ups for NPIs (New Product Innovation) as and when required * Perform Month End Material Master Close and valuation of leaf, wrapping and finished goods stocks. To ensure all stock balances are accurate and to follow-up on any discrepancies. * Responsible for the reporting and validation of Supply Chain BI Reports, eg production overheads, product cost and price variances * Support manager with ad-hoc analysis and activities in order to achieve company’s overall objectives. * Response to queries in a timely and efficient manner to promote a customer-orientated culture in BASS. * Review task level descriptions or process manuals to ensure documentations are up-to-date and complete. * Provide support to Finance Transformation Projects to ensure smooth integration. * Provide support to audit process so that entity is able to manage the balance of risk and control effectively.