Kazi Ehtesham Uddin

■ Act as technical expert in customer interactions both in pre-sales presentations, offering, prestudy, pilots and project execution ■ Function as a technical project leader for development and customer projects ■ Train customers and partners for Qmatic Solutions ■ Participate in proposal, analysis, design and development of technology initiatives ■ Consult and design architecture with 3rd party companies to assist in integrations ■ Ensures delivery of pre & post-implementation support and issue resolution across all functional areas. ■ Serves as the liaison between the client team and internal service groups from design to implementation. ■ Identify resources needed and assigns individual responsibilities. ■ Provide leadership and direction to installation and support teams as it pertains to project planning and execution. ■ Manage partner relationships, service delivery and overall performance of projects.

■ Act as technical expert in customer interactions both in pre-sales presentations, offering, prestudy, pilots and project execution ■ Function as a technical project leader for development and customer projects ■ Train customers and partners for Qmatic Solutions ■ Participate in proposal, analysis, design and development of technology initiatives ■ Consult and design architecture with 3rd party companies to assist in integrations

 Supervise the technical as well as monitoring, auditing and optimizing the centralized queue management solution of Qmatic, Orchestra.  Qmatic Orchestra solution’s performance and health maintenance, planning for expansion and modification based on network resource usages and prediction.  Installing, configuring & maintenance of Qmatic System’s hardware & software on need basis along with company (HO) technical team.  Review reports on customer problem tickets and motivate the team to achieve KPI.  Review, analyze of the products and recommend new solutions to achieve highest standards for customer satisfaction.  Organize and perform technical trainings and demo presentation for the existing customer on regular basis for product update/review or even new setup installations.  Business cooperation and continuity with overseas partners.  Responsible to set SLA and guide to agreements with local clients as per business policy of Mother Company.  Preparing the BOQ, quotation, invoice and Accounts Management job, Costing of fault maintenance for the whole year in airtel bd ltd., IBM BD Ltd., & Maersk Line BD Ltd. Projects  Project presentation & negotiation for achieving new business.

 Q-Win system support and installation and monitoring the live networks.  Maintenance of Qmatic DB Server.  Supervise the technical as well as monitoring, auditing and optimizing the centralized queue management solution of Qmatic, Orchestra.  Installing, configuring & maintenance of Qmatic System’s hardware & software on need basis along with company (HO) technical team.  Review reports on customer problem tickets and motivate the team to achieve KPI.  Responsible to set SLA and guide to agreements with local clients as per business policy of Mother Company.  Product training of clients on requirement basis.

• Survey the Line of Sight (LOS) considering all environmental factors, Calculation the Fade margin, Calculation the Freshnel Zone, Selection the Radio equipments, frequency channel planning, monitor radio performance and frequency interference using spectrum analyzer. • Configuring and administering corporate Linux servers like Mail servers, DNS servers, Proxy servers, VPN servers & establishing connection with VPN through Fiber Optics Backbone. • Daily basis server operation monitoring and reporting.

• Survey LOS, configuration and installation of radio equipments. • Monitoring & providing support on client requirement basis of Alvarion. • We used Alvarion BreezeNet2.4 GHz, BreezeAccess2.4 GHz & 5.7 GHz, BreezeNetB and BreezeMax 3.5 GHz product for build this network. We build 10MB back-haul connectivity for POP station in 4 deferent areas for expanding coverage area and shearing load. • Such as example of us WAN for Standard Chartered Bank:……We built up point to point radio network for Standard Chartered Bank. Their 7 branches in Dhaka & Narayangong with their data centre (Head Office) through Wi-LAN Ultima-3 5.8 GHz radio and Alvarion Breeze Net DS-11 2.4 GHz and Breeze Net B.

Provosts Award for Community Service, 2004 - for the RAG day...