Kazi Abdullah Al Noman
Founder & CEO @ Kazi Communications Ltd.
About
As the Founder and CEO of Kazi Communications, I have over 14 years of experience in designing, developing, and managing business process outsourcing and call center services for international clients. I have an engineer's degree in computer and communication engineering and a professional diploma in apparel merchandising, which give me a strong technical and business background to lead and grow my company. My core competencies include voice and non-voice customer service and tech support, business analysis and back office data support, international call center and consultancy service, operation, quality and resource management and planning, international business development, company policy development, business agreement and client handling, and agreement and contract policy development for international clients. I am also skilled in customer relationship management, customer service management, and analytical skills. I am passionate about delivering high-quality and cost-effective solutions to meet the diverse needs and expectations of my clients. I regularly meet and discuss with them on performance evaluation, growth analysis, and contract terms. I also motivate and empower my team leaders and project managers to ensure uninterrupted productivity and quality, and to create a satisfied and happy working environment. I write procedures and manuals for multiple international projects, and develop and set up the operation systems and software for gradual improvement and innovation. I am always looking for new opportunities and challenges to expand and enhance my projects and services.
Bangladesh
Chattogram
Information Technology & Services
Social Media Management, Service Delivery, Analytical Skills, Project Management, Customer Service Management, Interpersonal Skills, Business-to-Business (B2B), Business Process Outsourcing (BPO), Business Relationship Management, Client Relations, Operations Management, Customer Relationship Management (CRM), Business Development, Business Process Improvement, Customer Satisfaction, Business Analysis, Merchandising, Apparel Merchandising, Vendor Management, Market Research
Experience
Founder & CEO
Kazi Communications Ltd.
Chattogram, Bangladesh
Business highlights: 1. Business process outsourcing 2. Voice and Non-Voice Customer Service & Tech Support. 3. Business Analysis & Back office Data support. 4. International Call Center & Consultancy Service.
Director of Operations
Hello World Communications Ltd
Chattogram, Bangladesh
1. Operation, Quality and resource Management & Planning. 2. International business development. 3. Company policy development. 4. Business agreement & client handling. 5. Agreement and contract policy development for international clients.
Chief Operations Officer | COO
Hello World Communications Ltd
7th Floor, Chattogram Software Technology Park, Agrabad-4100
1. Company operations designing, developing and management. 2. Meeting & discussion with the international clients on performance evaluation upon B2B agreement. 3. Meeting with project Managers on performance growth and development analysis. 4. Reviewing and approving increments for Team Leaders and projects Managers. 5. Uninterrupted productivity ensuring on operations layer. 6. Writing procedures and manuals for multiple international projects based on task and responsibilities. 7. Analytical meeting with Assistant OPM & HR & Compliance Manager on productivity growth and plans. 8. Developing and setting up the operation systems, software for gradual growth of productivity with quality. 9. Motivation to Leaders and Managers for a satisfied and happy working environment. 10. Enhancing the projects, arrangements for new project setup, plan & target setup and implementation for business growth.
Operations Manager
Sermo
Bangladesh
Service Operations Followup in Bangladesh Center. Quality monitoring. Quality development planning and implementation. Handling recruitment. Vendor Management. Service planning and development meeting conducting.
Operations Manager
WorldSIM - Travel Tech & International Roaming Solutions
WorldSIM 73 CORNHILL London EC3V 3QQ United Kingdom
Maintaining Complaints Monitoring Register & Reporting Quality monitoring and evaluation report analyzing. Procedure and manual designing Training new existing and WLP to WorldSIM
Contact Center Manger
WorldSIM - Travel Tech & International Roaming Solutions
London, United Kingdom
Center Management. Production analysis. Planning and development. Stuff attendance and recruitment. Quality monitoring and development.
Team Leader
WorldSIM - Travel Tech & International Roaming Solutions
Chittagong-Bangladesh
Supervising the team and service quality controlling
Education
International Islamic University Chittagong
Computer and Communication Engineering
Bsc. in Computer and Communications Engineering
BGMEA University of Fashion & Technology
Apparel Merchandising
Kazi Abdullah Al Noman's Contact Information
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