Kristin T

SharePoint Operations Support role will work with business users, analysts, and development team members in analyzing, debugging, and troubleshooting applications in our SharePoint environment. The role will support a broad range of custom-developed SharePoint applications for business users. Skillset includes well-rounded experience in troubleshooting SharePoint environment issues (webpart errors, sites not functioning, libraries/list errors, permission issues with sites/applications, IIS errors, etc). Skills in debugging SharePoint applications as well as analyzing performance issues (such as slow webparts or page loads).

 SharePoint Administrator support internal and external farms throughout US, Asia, and Europe.  Develop and document procedures and best practices.  Install, configure and support SharePoint-related technologies within the environment including applying patches, service packs and updates.  Support disaster recovery testing and planning.  Customize workflows and applications as required by various business units.  Proactively monitor logs and system services.  Cross-functional team coordination to correct system issues.  Facilitate custom code deployments.

Manager, Account Maintenance (2007 - Present) Responsible for a team of 9 employees in various locations in the United States who respond to users needs for password resets and account management. Ensure highest level of customer service in case and telephone quality. Also work with the Regional and Division Directors to ensure flawless transformation of processes.  Initiated the entire Account Maintenance team.  Built framework, processes, and goals for the team.  Crafted processes to coincide with FDA-mandated laws. Manager, IT Service Desk (2006 - 2008)

Provided frontline helpdesk support with a 24-hour pager on call support. Assisted in implementation of Daily MAR process and documentation. Conducted monthly application tester meetings for hands-on testing. Responsible for monthly training of all new employees and conducted monthly training of med entry systems to new nurses. Developed training documentation for new IT personnel. Also responsible for managing the cell phone accounts with the vendor.  Project-managed program changes with entire facility.  Key member of team that worked on the computerization of a 16 page care plan.  Initiated program to document IT projects and milestones.  Simplified master drug list according to pharmacological needs.  Initiated Lunch and Learn Program and IT Corner to assist users.  Created weekly IT team meetings to streamline communication and improve employee morale and service.

Oracle System Administrator (1999 - 2005) Responsible for functional, administrative and user support functions in Oracle. Gained extensive experience in Oracle Applications: Manufacturing Inventory, Order Entry, System Administration, Work in Process, BOM’s and Routings, Purchasing, and Receivables. Business Systems Analyst (2000 - 2005) Responsible for generating new business opportunities through various analysis reports.