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 Conducted workflow optimization analysis resulting in 19,000 hours saved per year for an organization of 65 providers  Implemented electronic medical record and revenue cycle customization, hosted remote and on‐site training, and provided support for clinics to improve efficiency in daily work, resulting in patient wait times decreasing by 55%  Spoke to influential audiences of hospital and clinic physicians and executives at national healthcare software industry conferences on optimizing user interface, effective and sustainable training programs, and closing the communication gap between clinical and IT staff, generating over $500,000 in sales revenue from new sales leads  Created a comprehensive manual that became the lead training and support material to facilitate a hospital network’s transition from paper charts to electronic medical records  Authored thought leadership for inbound marketing lead generation on topics including healthcare software optimization and strategies to manage new software implementations

* Expedited deliveries of critical hardware by collaborating with suppliers to reduce shipment delays by 50% * Organized networking and informational events hosted by GE officers for over 300 GE Aviation interns as the Chair of the Education and Involvement Committee

* Supported patients and providers while gaining an understanding of rural and public health in Alaska * Educated Alaskan natives on healthy lifestyles while traveling to remote villages across Alaska

* Contributed to an increase in yearly sales from $250K in 2005 to $2.8MM in 2009 by developing relationships with new customers while presenting rental and purchase options * Developed strong customer service skills while assisting customers with rentals/sales, fixing and demonstrating instruments, processing paperwork and managing funds/payment receipts

* Perform and document human factors research of medical devices and ensure quality standards are met prior to FDA submission * Apply human factors design principles and user experience to heuristic and critical evaluations for the improvement of user interfaces (UI) and instructions for use of medical devices (e.g., glucose meters) * Analyze quantitative and qualitative data collected through usability tests and research to evaluate UI designs and identify areas of improvement for usability and safety of medical devices (e.g., insulin pumps, diabetes management mobile applications) * Coauthored report published by the National Institute of Standards and Technology entitled Technical Basis for User Interface Design of Health IT outlining electronic health record usability guidelines * Performed cognitive task analysis, conducted ethnographic research, analyzed usability test results, and documented best practices to create national EHR design recommendations

* Developed nationwide grassroots advocates, communications, and legislative initiatives by working on a team to organize and oversee events such as the JDRF Annual Conference and multiple Senate hearings and meetings * Advanced and managed campaigns with an attention to detail leading to the passage of a bill providing $150M per year for type 1 diabetes research

Farm is a full-service, ISO 13485-certified and FDA-compliant product development company with over 45 years of experience providing complete development services for medical, life sciences, and consumer health companies. We specialize in discovering product opportunities, solving complex problems, and creating intellectual property to expand and protect our client's value in the market.Farm has design, development, assembly, and test facilities located in Hollis, NH. Our Cleveland, OH office is located in the Global Cardiovascular Innovation Center (GCIC), a business incubator led by Cleveland Clinic.Our services include User Research, Human Factors Engineering, User Interface Design, Industrial Design, Systems Engineering (Mechanical, Electrical, Software), Usability Testing, Pilot Production, and Regulatory Compliance. Follow Farm