Kaylee Singh

• Lead a high-performing team of 15 sales and recruitment professionals, driving team cohesion and exceeding monthly and quarterly placement goals. • Strategize and execute effective recruiting and sales plans. • Cultivate and maintain strong client relationships, enhancing customer satisfaction and driving repeat business. • Conduct market analysis to identify growth opportunities and emerging client needs, tailoring recruiting strategies to meet evolving industry demands. • Mentor and develop team members, implementing training programs that increased productivity and reduced turnover. • Manage end-to-end recruitment processes for high-volume clients, overseeing candidate sourcing, interviewing, and selection to ensure high-quality placements. • Collaborate with senior management to set sales targets and KPIs, consistently meeting or exceeding monthly quotas. • Implement data-driven recruiting techniques and sales strategies, optimizing candidate pipeline efficiency. • Negotiate and close contracts with key clients, increasing annual revenue through strategic partnerships. • Monitor team performance metrics and provide actionable feedback, fostering a culture of accountability and continuous improvement. • Develop and implement incentive programs to boost team motivation. • Utilize applicant tracking systems (ATS) and CRM tools to streamline recruiting and client management, ensuring effective communication and tracking. • Coordinate cross-functional efforts with HR, marketing, and operations to align recruiting strategies with overall business goals. • Represent the company at industry events and networking functions, enhancing brand presence and expanding the client base.

- Managed a portfolio of technology accounts. - Developed long-term relationships with new and existing clients to create new business growth. - Act as a liaison between clients and internal teams, including business executives, to successfully deliver solutions for both parties. - Responsible for all client communications, conflict resolution, and compliance on client deliverables. - Drive effective account planning & management processes by leading the development and implementation of account plans with a cross-functional team approach. - Developed new and existing relationships with high-level management and executives -Responsible for all client communications, conflict resolution, and compliance on client deliverables. -Attended client meetings, events, and seminars interacting with high-level management. -Manage and train a team of four recruiters skilled recruitment professionals, we collaborate seamlessly to meet and exceed hiring goals, leveraging our collective expertise in sourcing, screening, and placing remarkable candidates within cutting-edge tech.

- Full cycle recruiting of IT, Engineering, and Professional positions working to place candidates at Ford, GM, BCBS, Delphi, and other major companies. -Develop recruiting strategies designed to identify qualified candidates through various recruiting tools such as LinkedIn Recruiter, Monster, Indeed. -Match candidates strengths with client requirements by souring, screening, and interviewing candidates. -Negotiate wages, terms, and conditions of employment with candidates and gain a commitment from candidates for current and future job requirements. -Collaborate with Account Managers to identify top candidates and specifically qualify candidates for client openings, target skill sets, key market segments, and anticipate client staffing needs. -Communicate effectively with others and embrace diversity in order to create a productive environment. -Maintain relationships within the industry to provide excellent customer service, gain industry knowledge and obtain referrals.

•Oversees issues related to employment, compensation, benefits, and employee relations. • Maintain compliance with state and federal regulations and company policies related to payroll, protected leaves, FLSA guidelines, etc. • Source and prescreen candidates for on-site call center and professional positions accross the U.S. • Research payroll issues and hours discrepancies to ensure employees are paid correctly • Perform wellness checks for employees who may be experiencing personal or medical emergencies. • Assist employees who may qualify for FMLA, ADA and other medical accommodations • Counsel and coach employees on policies and behavior • Work with KellyConnect Operations as well as other internal departments daily

• Match qualified candidates in great positions while assisting them through the hiring process. Staffing positions include fields of sales and technical support for Apple, and major electronics manufacturer. • Interview candidates for technical support and customer service work-from-home positions via Skype, Facetime, Take The Interview, and online interviewing software. • Check eligibility of applicants by adhering companies policy and procedures via staffing tracking system • Interview a diverse group of applicants for various positions via video and/or phone • Analyze interview responses and evaluate performance of applicants • Communicate job description and companies vision and values to applicants • Determine applicants’ qualifications in comparison to job requirements • Make decision on whether or not moving forward with applicant • Send online registration and create profile for qualified applicants via Kelly StaffingNet (KSN) • Call applicants and explain online registration process and the next steps of the hiring process

• Contacting candidates for completion of electronic employment registration and Form I-9s • Extending offers of employment to candidates after completion of the onboarding process. • Confirming eligibility of employment for employment with Kelly Services and KellyConnect • Assisting new hires with questions regarding training and position expectations • Documenting contact attempts and candidate conversations in various candidate/employee tracking systems

Develop and maintain good client relationships with Auto Insurance Agents in the Metro Detroit area with helping plan and execute marketing events. Duties include: • Assist is planning our Woodward Dream Cruise event • Annual golf outing meeting the quota of 200 participants

Minor in Marketing