kaylah mcdermott

* Provide high quality customer service * Prepare shop for opening and closing * Learn first-hand the importance of paying close attention to detail * Utilize multi-tasking and time management skills

* Managed time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments. * Developed and maintained records on customer contacts and used the information to support effective follow-up opportunities. * Contributed to a high energy, personable and fun Real Estate work environment * Obtained knowledge and application of sales techniques such as: building rapport, needs/values selling, negotiating, and closing the sale * Specialized in working independently and as a team player

* Handled $500-$1500 in cashier draw * Prepared cash in and cash out each shift * Processed product returns, warranties, and loyalty cards * Provided exceptional customer service in fast-paced business

* Kept book for home and away games * Set up video recording for practices and games * Handled administrative tasks

* Worked on regulatory team responsible for accurate product labeling * Assisted department in consolidating label proofs in one database * Scanned labels and filed database using Microsoft Excel and Access

* Identified, evaluated, and implemented office protocols and procedures. * Gained and ensured commitment to dental procedures and financial arrangements. * Obtained specialty and daily production goals to increase office revenue and sustainability. * Discovered and attended marketing and promotional events to drive patient flow and office productivity. * Provided administrative support for office, including scheduling and retaining patients, etc. * Gathered dental insurance details to estimate patient pricing for treatment.

* Marketed retail banking products and services to consumers and small business customers. * Offered customized banking solutions to customers using the account recommendation tool (ART) to capture conversation and needs of the customer. * Utilized Customer Relationship Management to manage customer contact and to maximize new and existing relationships through cross-selling of all retail banking products. * Delivered an exceptional customer service experience while responding to daily inquiries. * Managed Mortgage, Insurance, and Investment referrals. * Opened new accounts, processed loan applications and performed maintenance on existing profiles and accounts utilizing ALNOVA.

Activities and Societies: Club Softball