Kayla Varney

Import Customer Service Representatives prepare customs clearance documents, arrange clearance, route movement of incoming freight shipments at airline, train, trucking terminals, and shipping docks. Arrange pickup of freight at origins and arrange transportation to destination. Prepare and examine bills of lading to determine shipping charges and tariffs.

An Intermodal Operations Lead is someone who has shown initiative, leadership, and a higher understanding of the business unit. They are responsible for supporting all standard operational duties while also providing support to their manager, focusing on higher level tasks. Additional responsibilities will primarily include developing and maintaining drayage relationships to ensure coverage for existing freight with the ability to grow and scale with future awards. Intermodal Operations Leads will also be a focal point of ongoing rep development by providing guidance and training to new Intermodal Operations Reps on the floor. All duties of an Intermodal Operations Rep remain in addition to these responsibilities.

An Intermodal Carrier & Rail Operations Rep is responsible for daily execution of IMDL freight that includes all aspects of drayage pickup, rail linehaul and drayage delivery. Responsibilities also include load board management to include proper drayage coverage in addition to proper routing and rail billing to railroads. Developing and maintaining relationships with carrier dispatchers and railroad customer service is essential. Managing daily volumes to ensure on time service is a key aspect, to include proactively identifying and resolving incidents, managing accessorial costs effectively, and supporting carrier compliance and accounting functions. Timely and effective communication to both internal and external contacts is required to ensure a high level of service.

The Load Planner is responsible for executing the drayage, rail route selection, and proper equipment utilization of all intermodal shipments within the Dallas, Texas territory while successfully managing to the customer’s expectations. This entails planning several factors (outside drayage, rail selection, driver management) in order to maximize efficiency and profitability.

Day-to-day contact for customer on order acceptance, order maintenance and accessorial management. Work with Account Manager and Operations group to address and resolve single load concerns in a timely manner. Work with customers and internal departments to strategically manage appointments to improve profitability, driver utilization and on time performance. Provide timely escalation of issues to management. Assist Account Manager with customer communication and strategy. Interact with customer and Sales to identify growth opportunities.

Manage and execute customer appointment setting process via website, email, phone or fax. Work with customers and internal departments to strategically manage appointments to improve profitability, driver utilization and on time performance. Develop a strong understanding of rail transit, rail cut-offs and rail availability in order to improve efficiencies of the appointment process. Work with Account Manager and Operations group to address and resolve single load concerns in a timely manner. Communicate with shipper and consignee contacts problem resolution.