Kayla Moeareauri

As part of the sales team, this role encompasses Export Operations, Export Sales, and Specialty Sales & Operations. I manage a wide range of export‑related responsibilities, including coordinating order processing, ensuring documentation accuracy, and supporting the smooth movement of goods through the supply chain. I work closely with internal departments, 3PL partners, freight forwarders, and international customers to ensure all export shipments meet compliance requirements, deadlines, and quality standards. This includes monitoring order status, resolving operational issues, and maintaining clear communication across all stakeholders. Alongside the operational component, I contribute to sales activities by nurturing customer relationships, identifying opportunities, and supporting specialty accounts with tailored solutions. This role has strengthened my commercial insight, enhanced my understanding of end‑to‑end export processes, and equipped me to operate confidently in a fast‑paced, customer‑focused environment.

This role was logistics‑focused and provided valuable insight into both operational processes and quality requirements. My responsibilities included entering forecasts into Blueshift, keying orders into M3, and scheduling daily export shipments to meet CEDO and port cut‑off times. I ensured all materials met export eligibility standards, raised workflow requests, prepared export documentation, and managed daily customer enquiries. I worked closely with our 3PL provider, consolidators, and freight‑forwarding partners to ensure all orders were dispatched accurately and delivered on time. The breadth of this role strengthened my understanding of end‑to‑end export operations and was later integrated into my current position as an Account Manager

This role was broad, fast‑paced, and highly rewarding. My daily responsibilities included managing all inbound customer queries via phone and email, and accurately entering orders into the SAP and M3 systems. I also processed Territory Owner DMS/Accenture orders and resolved all FEH‑related errors to ensure seamless order flow. In addition to keying Tip Top’s export orders and customer purchase orders, I prepared confirmation emails and generated a range of daily operational reports. The position required strong problem‑solving skills, as troubleshooting and resolving issues quickly and effectively was a core part of the role.

Following the sale to Froneri, this role provided my first opportunity to transition into an office‑based position within one of New Zealand’s most iconic ice cream companies. I was initially responsible for managing the staff shop, which included raising all purchase orders, conducting weekly stocktakes, picking and packing orders, and transporting products to the shop using a forklift. While these duties formed the core of my role, I also provided support at reception, ensuring a welcoming and efficient front‑of‑house experience. My performance in these areas led to my progression into a Customer Services Representative position, where I further developed my administrative, communication, and customer‑focused skills.

As Head Baker and Director at The Cookie Parlour NZ, I oversee all aspects of our boutique baking business. From recipe development and production to customer experience and brand growth. I lead the creative direction of our product line, ensuring each batch meets our high standards for quality, taste, and presentation. Alongside baking, I manage the company’s operations, including order fulfillment, packaging, and delivery logistics to guarantee smooth and timely service. I also run our social media channels, creating engaging content that showcases our products, connects with our community, and strengthens our brand presence online.

Working at Luv A Pie provided an excellent introduction to the FMCG industry and allowed me to develop a strong operational foundation. I was initially employed to manage the packing team and oversee the dispatch and collection of products, ensuring accuracy, efficiency, and adherence to strict timeframes. In addition to my primary responsibilities, I served as a senior cellophane machine operator, maintaining high production standards and troubleshooting equipment when required. My role extended across multiple areas of the business, where I regularly supported Baking/Production, Administration, and Retail/Food Service operations. This broad exposure strengthened my adaptability, deepened my understanding of end‑to‑end FMCG processes, and equipped me with a versatile skill set that I continue to build on.

My position at Miro’s was comprehensive and required a high level of adaptability and professionalism. I was responsible for preparing fresh, seasonal dishes tailored to a high‑tourism environment in Muri Beach, ensuring consistency, quality, and efficiency during peak service periods. My duties also included conducting regular stocktakes, managing inventory levels, and performing accurate cash‑handling procedures. In addition, I oversaw and supported staff throughout daily operations, fostering a positive and productive team environment. Service delivery was grounded in strong local knowledge, personalized recommendations, and a commitment to exceeding guest expectations. I consistently aimed to create memorable dining experiences by going beyond standard service to ensure every customer felt welcomed, informed, and well cared for.