kayla-louise o'neill

national it technician

About

Providing 1st line support to end users on various issues and problems relating to software and peripherals. Responsible for responding to, documenting and resolving service tickets in a timely manner. Diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate staff members/teams. Set up and configure new systems, new applications, and upgrades. Installation/implementation of Rest API, Batender, Sales Cube alongside supporting user on Ecommerce Website Magento. Basic understanding of SQL and being able to put knowledge into practice via update/delete and basic select statements alongside innerjoin's to gets data out of the system. Pass certification for Basic SQL from allison courses.

Country

united kingdom

City

birmingham

Industry

computer software

Skill

customer service, problem solving, microsoft office, microsoft word, microsoft powerpoint

Experience

pre live dms consultant

pinewood technologies

2015-1 - 2017-9 · 2 yrs 9 mos

back office employee

lloyds bank private banking

2011-9 - 2014-9 · 3 yrs 1 mo

national it technician

aldi uk

2020-1 - Present · 6 yrs 9 mos

desktop support analyst

winman erp software

2017-9 - Present · 9 yrs 1 mo

* Providing 1st line support to end users on various issues and problems relating to software and peripherals. * Responsible for responding to, documenting and resolving service tickets in a timely manner. * Diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate staff members/teams. * Set up and configure new systems, new applications, and upgrades.