Kayla Ku

Space Management & Utilization •Led and successfully delivered the research center's core expansion project, adding approximately 100,000 square feet of new space within three years to support rapid business growth. •Optimized space utilization: Identified and implemented improvement solutions for inefficient areas based on actual usage analysis, significantly enhancing space utilization efficiency and functionality. •Coordinated space demand allocation among internal departments to ensure efficient and equitable resource distribution. Administrative Operations System •Established and implemented a standardized administrative operations system covering core modules including access control, visitor management, on-site personnel resources, and cafe operations management. Defined responsible parties to ensure smooth daily operations. •EHS Program Development: -Built internal emergency response capabilities: Organized first-aid training and spearheaded establishment of the research center’s first-aid team to enhance emergency preparedness and response capabilities. -Expanded external collaborations by partnering with the government Labour Department for occupational health lectures and coordinating fire drills with property management to significantly raise safety awareness and ensure regulatory compliance. Employee Experience Transformation • Identified business needs, evaluated their validity and feasibility, then designed and implemented end-to-end solutions (e.g., business vehicle/catering services, deployed lunch box vending machines) with corresponding management rules. Property Owner Collaboration & Facility Improvements •As the research center's primary liaison, forged effective partnerships with property owners to expedite mission-critical upgrades—delivering restroom renovations 24 months ahead of schedule and accelerating virtual access system deployment by 12 months. Drove service enhancements across access control, parking, and accommodation systems

• Managed comprehensive office administration: Facilities maintenance, supplies, and vendor coordination • Executed commercial leasing operations: Client engagement, site visits, and tenant relations • Maintained financial records including invoicing, receipts, and monthly accounting • Administered MPF schemes for all employees • Performed company secretarial duties ensuring compliance with Hong Kong Companies Ordinance • Coordinated digital marketing initiatives (SEO/SEM) within budgetary constraints • Processed work visa applications for international staff • Provided executive support to Managing Director

·Edited the bi-weekly E-Newsletter and weekly upcoming announcements and took charge of magazine sending. ·Responsible for PRD (Pearl River Delta) chapter reimbursement and Shenzhen office management. ·Invited media partners for events and updated media database. ·Assisted in organizing marketing events and completed events accounting accordingly. Event organization experience: *Opening Ceremony for the 6th European Union Film Festival, 150 attendees, Marco Polo Shenzhen,2013.11 *European Chamber Position Paper Launch in PRD, 100 attendees, Grand Mercure Hotel Shenzhen,2013.09 *Welcome Back- Interchamber Networking Drinks, 200 attendees, the Langham Hotels, Shenzhen, 2013.08