Kayla C.

Photography Expertise: Specialize in wildlife, nature, and street photography, capturing compelling and visually striking images that highlight the beauty of the natural world and urban environments. Creative Direction & Composition: Developed unique photographic concepts, executed shoots, and utilized expert knowledge of lighting, composition, and framing to create visually powerful images. Portfolio Development: Curated a diverse portfolio of high-quality wildlife, nature, and street photography for print and digital media, showcasing a refined artistic style. Marketing & Branding: Managed all aspects of business branding, marketing, and social media presence to promote photography services, attract clients, and engage with followers. Post-Production: Utilized industry-standard photo editing software (Adobe Photoshop, Lightroom) to enhance images, ensuring high-quality final products. Outdoor & Urban Photography: Captured diverse landscapes, wildlife, and street scenes, adapting to varying environments, from remote natural habitats to vibrant city streets.

Client Intake & Needs Assessment: Conducted comprehensive assessments of veterans' physical, emotional, and psychological needs to determine appropriate service dog placement. Collaborated with medical professionals to evaluate veteran eligibility for service dogs. Ongoing Support & Case Management: Delivered continuous support to veterans post-placement, offering troubleshooting for dog-related issues and ensuring the successful integration of the service dog into daily life. Resource Coordination: Connected veterans with relevant community resources, healthcare, and mental health services to enhance their overall well-being and maximize the benefits of the service dog partnership. Advocacy & Veterans' Rights: Acted as an advocate for veterans’ needs within the organization and with external agencies, ensuring that all veterans received proper accommodations and access to services. Community Outreach & Engagement: Engaged with veteran and community networks to raise awareness about Semper K9’s mission and services, fostering connections with potential veterans in need of service dogs.

Coordinated the planning, implementation, and evaluation of GIPSA programs focused on agricultural market regulation, ensuring compliance with USDA and federal policies. Conducted data analysis to assess program performance, track key performance indicators (KPIs), and provide actionable insights for senior leadership. Prepared detailed reports, presentations, and briefings to support decision-making and improve program outcomes. Assisted in managing program budgets, tracking expenditures, and identifying cost-saving opportunities. Developed and recommended process improvements to enhance program efficiency and effectiveness, aligning with USDA strategic goals. Engaged with external stakeholders, including industry partners and government agencies, to support program goals and address regulatory concerns. Contributed to the development of policies and regulations designed to ensure fair practices in the grain, livestock, and packing industries. Managed special projects, ensuring alignment with program goals, timely completion, and resource optimization.

Personnel Management & Administrative Support: Performed a wide range of administrative tasks, including document preparation, personnel record maintenance, and pay data management using both manual and automated systems. MCTFS Expertise: Managed personnel records and data in the Marine Corps Total Force System (MCTFS), including the Online Diary System (OLDS) and Unit Diary/Marine Integrated Personnel System (UD/MIPS). Data Auditing & Entry: Audited and entered data in individual service records, ensuring compliance with military standards. Reported and processed transactions through MCTFS. Pay & Personnel Documentation: Prepared and processed various personnel and pay-related forms, including allotment requests and QUAD submissions; created a filing system for tracking QUADs. Customer Service: Managed multi-line phone systems, directed visitors, and provided general information. Assisted personnel with filing travel claims via DTMS and resolved inquiries regarding pay and personnel records. Communication & Reporting: Communicated with Unit and Base Commanders to relay information, answer questions, and address issues. Prepared official correspondence and maintained records in compliance with military directives. Operational Support: Operated office machines such as photocopiers, scanners, and fax machines; proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) for administrative tasks. Team Collaboration & Leadership: Collaborated with team members to ensure efficient office operations, developed goals to prioritize tasks, and provided support to senior staff.

Guest Service & Check-In/Out: Provided exceptional service by greeting guests, managing check-ins/outs, and addressing inquiries and special requests to ensure a smooth guest experience. Reservation Management: Processed reservations and updates using Marriott’s Property Management System (PMS), managed overbookings, room assignments, and guest profile updates to maximize satisfaction and occupancy. Issue Resolution: Addressed and resolved guest complaints promptly, ensuring Marriott’s service standards were met and guests’ concerns were handled effectively. Billing & Payments: Managed guest accounts, processed payments (cash, credit, digital), and provided accurate invoices at check-out. Addressed billing inquiries and corrected discrepancies. Back Office Operations: Supported inventory control, coordinated with housekeeping and maintenance, and ensured all guest requests were addressed efficiently. Employee Scheduling: Assisted with creating and maintaining employee schedules for front desk staff, ensuring optimal shift coverage based on occupancy and staff availability. Training & Staff Development: Trained new front desk staff on procedures, customer service standards, and Marriott systems, ensuring team proficiency and consistency in service delivery. Administrative Support: Prepared daily reports, maintained guest records, and ensured documentation was processed, filed, and compliant with company policies. Concierge & Local Knowledge: Provided recommendations for local attractions, dining, and activities to enhance the guest experience. Multitasking & Teamwork: Managed multiple tasks in a fast-paced environment, collaborating with colleagues to ensure smooth hotel operations and high guest satisfaction. Marriott Systems: Proficient in Marriott’s PMS, Opera, and other hotel management software for reservations, billing, and communication. Safety & Security: Adhered to Marriott’s safety and security protocols, ensuring a safe environment for guests and staff.

Customer Service Excellence: Provided exceptional service by greeting and assisting customers, identifying their needs, and offering product recommendations to enhance their shopping experience. Sales & Product Knowledge: Demonstrated strong product knowledge across various departments (clothing, accessories, cosmetics) to drive sales and ensure customer satisfaction. Achieving Sales Goals: Met or exceeded individual and team sales goals through proactive engagement, upselling, and cross-selling techniques. Cash Handling & Transactions: Processed customer transactions accurately, including cash, credit, and digital payments. Handled returns, exchanges, and gift card transactions. Merchandising & Visual Displays: Assisted with floor sets and visual displays to maintain an attractive store environment and ensure product visibility. Customer Relationships: Built and maintained customer relationships by providing personalized recommendations and following up on special orders. Team Collaboration: Worked collaboratively with team members and managers to maintain a high level of store organization and meet sales targets. Stock & Inventory Management: Assisted with stock replenishment, organization, and inventory counts to ensure shelves were fully stocked and products were easy to find.