Kayla Anderson

Kayla is a creative and innovative professional with a strong background and interest in developing complex business solutions through the integration of strategic approaches. Having completed over 20 modules whilst studying Business Management at degree level, Kayla has developed strong sales and client service skills in business environments. She has gained valuable experience as a business analyst during an industrial placement year at PA, working within the digital capability.

Experienced in delivering high quality customer service within a fast paced branch environment, managing daily customer check ins to ensure consistently strong satisfaction levels. Skilled in promoting value added services such as excess protection and roadside assistance, contributing directly to sales performance. Strong operational background including fleet coordination, raising and managing damage claims, liaising with body shops, and ensuring timely vehicle repairs. Experienced in overseeing claims processes to support smooth resolutions and maintain customer trust. Confident in managing corporate accounts, working closely with partners and dealerships including Jaguar Land Rover to resolve outstanding debt and facilitate seamless vehicle handovers. Additionally experienced in collaborating with insurance providers to streamline customer bookings and claim workflows. Proven ability to onboard personal accounts with accuracy, clarity, and excellent client communication.

Kayla is an Industrial Placement Student with a background in creating complex business solutions. Kayla has previous experience working as a manager of an events planning business, helping them manage projects, build a strong social media presence, and create logical and creative strategies to drive long term growth. Through this she has been able to develop strong sales and client service skills in business environments. In addition, Kayla has developed strong analytical skills. With experience in both marketing and managerial roles Kayla has naturally developed excellent verbal and written communication skills. She is a dedicated confident and enthusiastic individual. She is a great listener and can offer new ideas when needed, taking an active role in team tasks whilst also showing her strengths in an independent setting. Her analytical and critical thinking skills has allowed her to solve complex business problems. During her time at PA, she has worked with various clients including, the Home Office, Pret a manger & FutureLearn