Kayembe Gilles ILUNGA (MMDB)

Responsible for leading and managing the mobile financial services business (MFS) within MTC. Primary objectives are to drive the growth, profitability, and operational excellence of the MFS business with a strong focus on building and maintaining strategic partnerships, ensuring regulatory compliance, and optimizing commercial outcomes. The above will be achieved by developing and implementing the overall business strategy while ensuring alignment with Maris’ vision, goals, and values

Industry expert lecturer for the Digital Financial Services module of the Masters in Management: Digital Business.

Ilunga Wealth Management's (IWM) primary focus is the purchasing of property at the planning stage in order to rent out said properties at affordable prices. As a company, we are building a property portfolio from the East Rand of Johannesburg to the southern suburbs of the Cape in order to increase the amount of affordable accommodation for the ordinary South African. Join us on this exciting journey!

I play a pivotal role in shaping the strategic direction and operational effectiveness of consulting services within the organization. Some of my key responsibilities include: Project Leadership: Lead and manage consulting projects, ensuring they are delivered on time, within budget, and to the client’s satisfaction. Client Relationship Management: Develop and maintain strong relationships with key clients, identifying new business opportunities, and expanding the firm’s presence within existing accounts. Proposal Development: Oversee the creation and presentation of proposals to prospective clients, tailoring solutions to meet their specific needs and challenges. Mentoring and Coaching: Mentor and coach junior consultants, providing guidance on project work and professional development to build the firm’s talent pool. Stakeholder Engagement: Facilitate workshops and meetings with clients and stakeholders to gather requirements, present findings, and validate solutions. Quality Assurance: Implement quality assurance processes to ensure the delivery of high-quality consulting services and deliverables. Contract Negotiation: Negotiate contracts and agreements with clients, partners, and vendors to secure terms favorable to the firm. Post-Project Evaluation: Conduct post-project evaluations to assess outcomes, gather lessons learned, and make recommendations for future project improvements.

Our team is focused on generating ideas with our clients and taking those forward. We help reframe problems that need attention. In our constantly changing environment, we give business leaders an understanding of what their customers most value and what initiatives to prioritize.

Act as an experienced trusted advisor to our clients and a role model and leader to our teams. Own and drive our Consulting vision throughout our organisation. Deliver through people and ensure world-class work from our teams. Co-own our business strategy, business development, KPIs and delivery at every level. Lead and build great working relationships with our clients. Design, scope and lead projects that create exceptional customer experiences for our clients Grow business effectiveness, best-practice measurement and benchmarking. Generate best-practice journey maps, user flows and interaction models with the ability to turn complex customer information into compelling mapped journeys. Run inspirational and effective workshops with clients, customers and internal teams. Add value to the design, rapid innovation and prototyping of concepts for clients. Provide feedback to give clear direction, provide additional stimulus and thought starters to creative teams and keep them motivated and excited about the work. Create and deliver presentations that are logical, coherent, concise and jargon-free, supported by robust insights and data. Persuasively get a point across in a clear, concise and ego-free manner. Great working relationships with all internal departments.

Design and deploy the digital and data strategy by enabling the ideation, incubation and build of organisational initiatives across the Old Mutual Limited SADC Region: Botswana, Malawi, Namibia, Swaziland and Zimbabwe. Excluding South Africa. Support organisations strategy and commercial objectives while ensuring that all digital & data governance are adhered to. Lead the organisation in the application of emerging technologies to create new/alternate business solutions to enable market competitiveness.

Devised plans to effectively manage the fast-evolving risks the Group faces by continuously improving the fraud management life-cycle across digital platforms. This includes management of various aspects of fraud prevention, detection, remediation, escalation and investigation using data analytic and modelling. Accountable for identifying gaps on the digital platforms and exploring new ways of decreasing fraud with regards to service availability. Ensure that all digital propositions /assets have a 24/7 365 support model and experience minimal downtime. Use digital data and customer behaviour analysis to gain insight into areas that provide actionable opportunities to improve the performance of digital service. Identifying gaps in the service and support models and exploring new ways of improving the customer experience. Work collaboratively with the design, delivery, technical, and marketing (Group and business levels) stakeholders, as well as the wider digital community, to assist in creating and executing strategies for end-to-end product adoption for all Digital Channels. Identify gaps in the adoption strategies and exploring new ways of increasing engagement while developing an in-depth understanding of customer behaviour and what barriers and pain points might impede digital uptake. Measure the operational effectiveness, fraud and adoption of all digital platforms. The outcome for the objectives above is closely linked to key business outcomes (digital uptime, engagement, sales and servicing targets).

Lead the Mobile Customer Solutions function which included; an internal permanent team, an internal project team and a ring-fenced resource pool at an external vendor. Communicate the strategic importance of Digital/Mobile and market the enabling capability to various business unit stakeholders across Old Mutual South Africa, Mutual & Federal, Old Mutual East, Southern and West Africa, CABS, Faulu, UAP, Latin America and Asia. My team and I owned the (customer-centric, business unit agnostic) OMEM Mobile Customer Value Proposition and customer segmentation model for channel services. Ensure support alignment of Business Unit Strategy and Business Plans to Mobile Customer Solutions initiatives, present the progress of deliverables and propose the next cycle’s deliverables to the Mobile Steering Committee. Accountable for all deliveries assigned to Mobile Customer Solutions by the Mobile Steering Committee. Liaise with key internal partners (in particular BUs, OMEM CST IT, Digital Marketing and ME Commerce) to define combined priorities and combined digital deliveries in line with ‘Win Together’ leadership principle. Ensuring that deliverables followed group approved practices and principles. Participate in Digital Forums/Man Boards that impact mobile deliverables (e.g. IAM, Customer Self Service, Self-Directed Customer. Negotiating, reviewing and making proposals for amendments to contracts with external vendors. Accountable for the ongoing management of external vendors.

Focused on business imperatives of significant operational importance at a specific point in time. Assessed options and proposed solutions in cooperation with line management that could impact the organization at a tactical/operational level. Piloted, assessed, adjusted and ensured the implementation of solutions. Provided ongoing support to areas that have gone through major change projects to embed the change and codify the new standards thereby ensuring the sustainability of the change. Identified continuous improvement projects through root cause problem solving . Managed the analysis, design and implementation of projects through multi-functional teams, including stakeholder management.

Direct new product development and ensure the continuing appeal of existing offering. Direct product launches and promotions Ensure synergy between company offerings and client demand. Implement and integrate partnership programs and partner-focused functionality. Execute transaction deliverables and manage partnerships as the lead of the business development team. Formulate marketing strategies to generate new business opportunities in the public and private sector within the African and South American markets. Implement, maintain, benchmark and objectively evaluate marketing strategies. Formulate a marketing strategy to generate new business and investment opportunities. Implement, maintain and explain those strategies that their research has determined to be useful. Track, analyze and communicate key quantitative metrics and trends. Develop ROI to analyze the performance of deals and report results. Assist in the timely preparation and provision of management reports, analyses and commentary. Assist in the preparation of annual budgets, quarterly forecasts and weekly reviews. Participate in the investment due diligence and closing process. Support senior management in investment decision making: - Providing financial analysis. - Management information and ad-hoc analysis as required. Support third-party service providers to ensure timely and quality delivery of contracted services. Assist with developing and mentoring of staff. Identify and nurture internal talent, share knowledge and train and develop skills base in order to reduce skills dependencies and empower staff to realise their potential.

Design and manage promotional programs; develop and maintain production schedules and assets; manage approval processes for all stakeholders. Liaison to sales team on cross-promotional opportunities -sales, open media, and application platforms. Account management working directly with existing partners to implement deal terms and manage day to day partner relationships and integration. Assist executives to organize, plan and execute all business development activities including road shows, conferences, seminars and investors meetings. Formulate marketing strategies to generate new business opportunities in public and private sector. Formulate marketing strategy to generate new business and investment opportunities. Implement, maintain and explain those strategies that their research has determined to be useful. Track, analyze and communicate key quantitative metrics and trends. Develop ROI to analyze performance of deals and report results. Execute post deal implementation and manage partnerships as part of business development team. Maintain ongoing relationships with partners and represent the organization on executive level. Drive relationship building process at multiple levels between partner and company, including across functional groups. Serve as spokesman and advocate for the strategy by providing verbal and written commentary on the general nature and specific market views of the strategy. Managing incoming pipeline of Open Media partnerships and facilitate collateral material for self-serve and premium partners. Work with product and engineering teams to implement and integrate partnership programs and partner focused functionality.

Ensures that the company’s products are distributed in a manner that satisfied demand and portrays a good company image. Supervises workforce of drivers, plans leave schedules, daily manning, allocation of crews, absenteeism, timekeeping, productivity etc. Controls, monitors and reports on performance levels and the achievement of targets. Maintains and promotes service levels and minimises customer complaints. Allocates resources to optimise productivity. Ensures quality standards are set allowing the effective management of labour and the development and maintenance of sound labour relations. Ensures control of costs within specific areas to meet departmental budgets. Act as a back up Load Planner

This programme is designed to equip students with the knowledge and skills required to guide their organisations through the complexities of digital transformation. Digitalisation is fast becoming the driving force in business. It is giving every organisation, both private and public, the chance to be more agile, more transparent, more innovative and more customer-centric. The organisations that embrace the digital revolution will outperform those that don’t, and this is creating a demand for people with the qualifications to manage the whole process.

The flagship MAP classroom programme first came into being in 1979, teaching managers fundamental business principles and skills, and ultimately helping them gain the confidence to make a more valuable contribution to their organisation at a strategic level. MAP equips participants with a holistic grounding in business in a changing environment, taking into account innovation, disruption, digitisation and other developments. Our content is cutting edge and our modules are taught by highly qualified lecturers and industry experts.

In today’s fast-paced world, companies need to create structures and a leadership culture that enable every single individual to unleash their full potential and put the customer at the centre of the business. The term ‘agile’ is used to describe mind-sets and ways of working that prioritise the customer’s needs. Two concepts that have enabled leaders to create the conditions for their organisations to thrive and be agile are: The Creative Competencies of ‘The Leadership Circle Profile,’ developed by FullCircleGroup ©; and The Roles of Visionary, Architect, Catalyst and Coach (VACC).

Pretoria Boys High School is a traditional boys school located on an 85-acre campus southeast of the city centre. Established in 1901, it is one of the oldest schools in the province. With an enrolment of around 1500 pupils it is the largest boys’ school in South Africa. The school prides itself on maintaining exceptional standards and this is illustrated through our ethos of holistic education based on the fundamental pillars of a full academic, cultural and sporting programme. PBHS is a public school with additional funding generated through school fees. Three boarding houses provide accommodation for over 300 pupils.