Kavya Bhat

• Handling full sets of shipping (marine) documentation (such as BL, shipping certificate, invoice, packing list, letter of credit (LC) permit declaration, chamber cert of origin etc under LC negotiation. • Negotiation of documents under various payment terms of LC, DP, DA etc. • Assiting in BL verification LC draft verification and finalising final LC/BL • Liasing and coordinating with different banks for document negotiation and clearance within the defined time frame. • Preparation of MIS reports related to documentation. • Collection of OBL and Shipping certificates • Update clients on vessel activities and status of cargo clearance. • Verify records on incoming and outgoing shipments. • Invoicing and coordination with other department. • Send docments and shipment advice to customers within the time frame. • Negotiating more than 100 shipping documents as individual & maintaining electronic and hard copy filing. • Co-Ordinate closely with trade and accounts department. • Handling ad-hoc general administration duties.

Responsible for preparation of full sets of export shipping documentation, strictly as per the L/C’s based on D/A or D/P terms. Liaise with bankers relating to the L/C matters, L/C discrepancy, payment of L/C’s. Co-ordinate all requirements for export & import documentation generation, including content accuracy, authorization, approval and submission. Check the L/C (Letter of credit) clauses, give feedback's on the L/C clauses if any risks pertaining to the clauses to the business department on timely manner. Checking shipping (Import) documents from vendors/suppliers in accordance to purchase orders,sales contracts and L/C’s. Keep track and monitor the original documents from vendors/suppliers. Prepare Certificate of Origin (COO) for Singapore Chamber for endorsements. Verification of LC (Letter of Credit) drafts sent by customer and approving it for them to submit in bank. Verification & Preparation of BL (Bill of Lading) (HBL,MBL,Switch BL), Form E and all other documents for smooth custom clearance at the destination. Preparation of commercial invoice, BL/DO, packing list, COO, COA, certificate of non-wood packing and all required documents for each shipment. Ensure to submit documents to the banks within the L/C presentation period. Send documents and shipment advice to customers within the time frame. Co-ordination with marine insurance company and preparing the marine cargo insurance certificate. Preparing Purchase & Sales contract once deal is finalized.

• Managing Trendin’s logistic & reverse logistic team. • Managing the complete order cycle i.e. order fulfilment to delivery. • Using SAP to fetch reports necessary to fulfil orders which are on hold for different reasons. • Ensuring that logistic partners are delivering the shipments within agreed timelines. • Ensuring that Return to Origin % is within SLA. • Managing Reverse logistic for returns/exchange. • Onboard new logistic partners to increase penetration and improve performance. • Regular co-ordination with logistic partners to improve performance. • Control of logistic cost • Automation of the processes to increase efficiency and quality. • Improvement of processes on ongoing basis. • Identify and eliminate root causes. • Co-ordination with other departments to eliminate and resolve customer pain points. • Proactively monitor 3PL vendors. • Monthly performance feedbacks to 3PL vendors on improvisation of their process and service. • Prepared project for forward and reverse logistics of Trendin.com own logistics which is still in discussion level. • Involved in continuous process improvements for logistics.

• Major responsibility is to proactively monitor & analyse all operational activities, acting like control tower to ensure customer experience is not affected for any reasons. • Marketplace Queue monitoring- Analyzing marketplace orders fetching data from MySQL, highlighting it to different stakeholders who are directly in touch with marketplace vendors & to ensure those orders are processed further to delivery without affecting customers. • Have done Root cause analysis (RCA) of all issues coming from various mediums like voice, non-voice, NPS (Net promoter score) at different touch points. • Handling customer & marketplace vendor escalations(called tasks) at second level by fetching data from rightnow oracle based software, analyzing the trend of it & publishing it to concerned stakeholders to ensure the issues are resolved within the agreed TAT. • Monitored warehouse & logistics operations. • Individual contributor in the team, handling data analysis, process management, process improvements, quality control. • Plan & organize day to day activities there by ensuring the quality service is delivered to the marketplace vendors/customers. • Follow the escalation matrix until a practical solution is seen/identified-empowered. • Extracting and Analyzing data pertaining to different departments, top issues at a macro level. • Prepare and share dashboards.

• Responsible for maintaining relationship between company and clients by handling all e-commerce SCM. • Responsible for getting 6000+ secured high value deliveries on time every month. • Responsible for on time secured deliveries resulting in acquisition of client’s trust which in turn increases business & revenue to the company. • Provide solutions for problems by identifying, evaluating and implementing alternatives in a professional manner. • Handling all e-commerce clients (Key clients: Muthoot, Reliance) as a single resource & completing the targets within the desired date. • Handling all COD (Cash on Delivery) shipment movements. • Working with different teams such as IT, Service quality, operations, Accounts. • Exceed client expectations by quality service resulting in increase of business with client. • MIS report generation for all clients. • Tracking all shipments from dispatch to delivery & providing on time support to client as well as team members. • Handling all queries, complaints from client & providing the desired satisfactory solutions.

• Provide networking/desktop support and perform mainframe and account maintenance tasks. • Earned commendations for teamwork, flexibility and work excellence in providing IT support. • Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95% and 100% on all calls (outperforming average of 90%). • Handled 30+ technical/mission-critical calls daily and consistently met high service standards.