Kavya Mallur

Part-Time Professor – DTO 6231: Process Modelling, Mining, and Automation *Winter 2025 & Fall 2025* * Deliver graduate-level instruction on BPM, covering process modeling, analysis, and automation using industry-standard BPM languages and tools. * Teach core process mining concepts, including log pre-processing, discovery algorithms, conformance checking, and enhancement techniques using real-world datasets. * Guide students through performance and predictive process analytics with hands-on exercises using leading process mining tools. * Introduce Robotic Process Automation (RPA) and modern process automation platforms, emphasizing real-world challenges, governance, and implementation strategies. * Design and evaluate assignments and projects focused on modeling, mining, and automating business processes, preparing students for practical roles in digital transformation and process improvement.

Was responsible for leading development of Grants and Contributions- Natural Infrastructure Funding Program in Appian • Providing information, direction and support the Project Manager and Product Owner in understanding Appian capability and alignment with business requirements. • Actively participating in providing stakeholders (business and IT) advice and presenting review findings for Appian automation and data modelling within the framework of their digital transformation program. • Driving development sprint planning and sprint show case sessions. • Creating Agile work product demonstrations to clients throughout the entire project life cycle. • Leading business process application development, deployment to production environment post User Acceptance Testing (UAT), and overseeing the activities of developers in modernization projects, following the progress of development teams and reporting on delivery estimates. • Leading RPA team and is extensively taking part in discovery sessions with the RPA customers for roadmap definition of near-term and long-term end-to-end automation. • Providing mentoring to your teams and tracking team delivery, while ensuring that highest performance standards are met. Leading agile ceremonies in conjunction. • Collaborating with other developers and QA to design scalable, maintainable cloud-based systems and Documenting architectures, code, and decisions in an easy-to-digest manner. • Establishing and promoting design & architecture guidelines, best practices and standards. • Participating in change impact analysis and change management activities, backlog grooming and sprint planning and work with the project team to identify risks/impacts to the system. • Identifying processes for re-design, prototyping potential solutions, providing trade-off information and suggest a recommended course of action. • Developing a plan to migrate processes from one system to another.

Project: Salary Forecasting Automation. Led the development of automation solution for the entry of employee assignments in Salary Management System (SMS), a Freebalance product. The automation solution leverages Blue Prism (RPA software) to perform the actual data entry in SMS, and Appian as a data intake layer in order to standardize and validate the intake for this process. Managers/admins use the application to enter the required employee assignment information in an intuitive Appian form, which will then be triaged to the RPA solution for entry into SMS. The automation solution also helps optimize a hiring managers experience by pulling the relevant information from HR system into Appian. The solution also hosts “all things financial” portal for managers including links to existing financial reports, recently launched TC’s Power BI initiative, and Oracle workflow information, replacing the current BIRM Portal. • Providing Appian custom software/ system development consulting services. • Collaborating with cross-functional Agile project teams to define business processes and translating those requirements to solutions. • Creating workflows, configuring and extending Appian objects, and implementing the system logic necessary to satisfy the requirements. • Designing and building business process models, creating and using complex data types, designing SAIL forms, and creating business rules and constants to control workflows throughout the system, using low-code Appian. • Creating Agile work product demonstrations to clients throughout the entire project life cycle. • Configuring solution applications, process models, business rules, user interfaces, and management reports. • Participating in backlog grooming and sprint planning and work with the project team to identify risks/impacts to the system. • Performing various types of testing including exploratory, unit, system, integration testing , API, and regression testing on web applications

• Collaborated with EI, CPP, and OAS SMEs throughout the life-cycle of transformation project to define, design, and implement business process & business rules automation software solutions. • Developed technical designs for application development and supported formal testing. • Developed information architecture, interaction flows and user interface deliverables, including wireframe mockups, detailed visual design mockups, storyboards, flow diagrams, etc. Modeling business processes using iGrafx Flow Charter. • Supported architecture teams in building high level design architecture. • Evaluated user requests for business process automation to determine feasibility and technical requirements. • Translated the solution architecture and detailed business requirements into a functional designs. • Worked closely with SI(s) to deliver a seamless integrated solution • Collaborated with clients, team members, and other stakeholders to translate rough ideas and opportunities into clear concept models, tangible prototypes, and elegant screen designs. • Drove best practice, quality and consistency within design and modeling phases: Contributed to best process design approach and deliver process improvement engagements by facilitating the "Future State" process design and model . • Leveraged best practices and existing business process repositories and standards to create client-specific business processes for improvement and implementation initiatives. • Produced test cases/scenarios and prepare test data to test all functionality identified in the functional design. • Provided technical design support or leadership in the process design and continual improvement of service.

Technologies & Tools: MS Visio, IBM BPM 8.5.5, Bell custom-made Work Flow Tool for tracking tasks & Flow Testing Tool, Agent UI, Javascript, HTML, JSON, XML, TWX Analyzer. •Participated in weekly Agile scrums to ensure work is on schedule. •Strong experience in BPM design and architecture with demonstrated ability to design and code BPD, Services using process designer - Model, develop, and test functions & business processes in IBM BPM process designer. •Responsible for translating designed workflow steps into business process activities and nested processes. •Responsible for designing solutions capable of handling large data objects and are optimized for performance and memory utilization. •Responsible for testing the developed process flows; coordinating with designers for design updates; and communicating technical problems to peers, and recommendations for possible solutions - Liaise with several teams: IT, Automation, Design, to resolve issues and recommend next steps. •Tailored user experience screens for each process activity to enable agents to interact with customers through user interfaces. Performed Content Entry for the developed Business Processes in Bell-customized Admin UI. •Creation and maintenance of Toolkits and Process Apps. Responsible for upgrading toolkit dependencies and taking snapshots of the Toolkits and Process Applications. •Contribute to best approach strategies for BPM implementation and helped the trainers by building necessary design and programming related training materials. Assisted in wiki writing. •Responsible for optimization of processes based on clear process goals, identifying design leaks and devise ways for improvement. Analyze existing business processes and identifying opportunities for process improvements. •Managed a wide complexity range of requests and incidents - To ensure an efficient and qualitative request handling to provide methodical guidance to the programmers and other colleagues.

Team: Research and Development, Product Management •Extensively applied analytical and creative talent to translate specs into production-ready visualizations that can track and measure business goals. •Was accountable for concept planning, studying service APIs, constructing visualizations in Klipfolio tool using Klipfolio's functions, APIs and complex formulas; formula-reviewing; templating; and making pre-built gallery visualizations available to the end-users. Provided continuous monitoring and support for managed dashboards. •Studied and Worked with various APIs, authentication, and queries across a variety of web services and data sources. And applying analytical and creative talent to translate project specs into production-ready visualizations that can track business metrics. •Worked closely with customers - Discuss and gather dashboard requirements, Build dashboards, visualizations and data connections using the Klipfolio Dashboard application, and Offer technical problem resolution via phone, chat and email. •Participated in bug-review meetings to validate product defects raised by customers and internally. •Supported Product Management and Documentation teams to finalize development and deployment of the visualization templates and educating Marketing, Sales and Support teams on the new templates. •Worked with sales team to engage prospective customers and on-board new customers. •Assisted the support team in responding to customer issues as required. •Have extensively contributed to the development of pre-made gallery klip and dashboard templates for various services (More info: https://www.klipfolio.com/gallery). Continuous contribution to documentation of Gallery process to help with training the new team members. •Was responsible for testing the product releases - Reproduced issues and provide detailed reporting on steps. •Contributed to Klipfolio's online customer support forums. •Participated in daily Agile scrums to ensure work is on schedule.

•Assisted with grad course material, prepared development environment. •Conducted tutorials and labs on Business Process Management. •Provided methodical guidance to the student as required - Acted as a personable and helpful first contact for the students on this course.

•Responsible for preparing the development environment for the students. •Involved in installing, configuration and Administering Business Process Management 8.5.5 •Performed offline and online snapshot deployments in BPM Environments. •Creating the deployment profile and custom profiles in BPM. •Responsible for holding office hours, conducting tutorials on Business Process Management. •Responsible for preparing course material for the Winter-2015 course: EBC6230. https://github.com/uoForms/ebc6230-bpm/wiki •Contributed to best approach strategies for BPM tutorial implementation based on course requirements. •Responsible for teaching the IBM BPM tool in the lab and grading assignments and exams. •Provided methodical guidance to the student as required - Acted as a personable and helpful first contact for the students on this course.

• Performed functionality Testing of BI App (RPP) and PAL-IS (Palliative Care Information System), Design and development of business process for University Library Management using IBM BPM 8.0 and 8.5.5. *Masters Thesis* https://www.ruor.uottawa.ca/bitstream/10393/32273/5/Mallur_Kavya_2015_thesis.pdf *Academic Work & Publications* Publications • Bernard S., Mallur K., Peyton L., and Alhaj M. “Testing Business Processes Using TTCN-3.", SDL Forum 2015: 252-267”. • Mallur K., Alhaj M., Peyton L. and Bernard S. “A Systematic Approach to Quality Assurance of a Health Care Business Process”, e-HealthForHumanity workshop at MCETech 2015, Montreal, May 2015 • Stepien B., Mallur K., Alhaj M. and Peyton L., “Verification and Validation of Online Business Processes”, MCETech Conference on E-Technologies, Montreal, May, 2015 (tutorial) • Stepien B., Mallur K., Peyton L., “Testing Business Processes using TTCN-3”, SDL Forum, Berlin, Oct 2015 (paper accepted). • Alhaj M., Mallur K., Peyton L., “Towards a Goal Model Development Framework for Online Business Processes”,e-HealthForHumanity workshop at MCETech 2015, Montreal, May 2015 • Mallur K., Valiyapalathingal, R., Alhaj M. and Peyton L. “A Framework for Dynamic Quality Assurance of Business Process Management”, CASCON 2014, Toronto, November 2014 (poster). • Mallur K., Alhaj, M, and Peyton L., Business Process Management (EBC 6230), self-directed laboratory course, University of Ottawa, March 31, 2015 • Mallur K., Alhaj M., Peyton L., Stepien B., “A Dynamic Quality Assurance Framework for Hospital Business Processes”, CASCON 2015, Toronto, November 2015. • Alhaj M., Mallur K., Peyton L., “Using Requirement Modeling Framework for developing Online Business Processes”, CASCON 2015, Toronto, November 2015. • Alhaj M., Mallur K., Stepien B., Peyton L., “Towards a model-based Approach for Developing and QA of Online Business Processes”, ICICS 2017, Jordan, 2017.