kavita nayak

Coordinating with various Team leaders to build up promotional activities based on their experience of working in the field. Responsible for implementation of all events and promotions. Co-ordination with printers for printing of all kind of marketing materials. Visit retail stores to check visual of the store and its merchandise. Responsible for CRM activities and outdoor marketing Maintaining Customer database and communicating them regarding promotion & sale through sms, email etc. Managing press release in news papers, magazine etc.

* Responsibility * Taking escalated calls of the executives. * Making Daily performance report. * Managing the floor in the absence of TL. * Coordinating with manager. * Staff briefing

* Responsibility * Attending calls of the customers and providing them solution. * Meeting KRA on Daily, weekly, Monthly & Yearly basis * Activities & Trainings * Participated in quiz programs. * Got the training for grooming, positive skill, decision making in Dishtv India limited. * Participated in various cultural programme and seminars in college. * Got 2nd Prize as an actor in play "Kashmir ki maa" in college's annual function.

a. Responsible for all activities related to BPO (Customer Care). b. Responsible for complaints and queries of the Customer and dealers. c. Keeping a track of Stock for spare parts and responsible to process the requirement of customers and arrange to deliver it to the customers. d. Handling team of 5 team leaders and 85 technicians PAN India. e. Maintaining MIS reports & Analysing the customer complains. f. Co-ordinating & maintaining the link between Dealers & Customers to make the Operations smoother. g. Maintaining the attendance of technicians.