Kauts Dixit

Purchase Manager @ Niti Group of Companies

About

Procurement Manager & Operations Specialist with extensive experience across Telecom, ISP, and Broadband operations. Adept at managing full-cycle procurement—from RFQs and vendor negotiations to purchase orders and inventory control—while ensuring compliance with DOT norms. Skilled in orchestrating cross-functional teams, overseeing NOC (Network Operations Center) coordination, and maintaining seamless network infrastructure for minimal downtime and high customer satisfaction. Proven ability to streamline processes, optimize supply chains, and lead technical support initiatives that drive operational excellence. With certifications in Apple Care, Blackberry Repair, and Service Manager Qualification, I bring a unique blend of technical know-how and leadership acumen. My MBA background further enriches my capacity to plan strategically, guide data-driven decisions, and foster a culture of continuous improvement. Passionate about elevating service standards and forging strong partnerships, I’m committed to leveraging best practices in Procurement Management, Operations, and Telecom Technical Support to deliver sustainable, customer-centric results.

Country

United Arab Emirates

City

Dubai

Industry

Information Technology & Services

Skill

Operations Management, Purchase Management, Pre-sales, Team Management, Service Delivery, Vendor Management, IT Service Management

Experience

Purchase Manager

Niti Group of Companies

2024-7 - Present · 2 yrs 3 mos

Dubai, United Arab Emirates

- Manage end-to-end purchasing processes, including RFQ inquiries and purchase order issuance. - Negotiate with suppliers and vendors to ensure cost-effectiveness and timely delivery. - Conduct stock aging reviews and plan weekly inventory audits. - Coordinate with cross-functional teams to maintain procurement compliance and address urgent requests.

Operations Manager

BHORER ALO CABLE & BROADBAND PRIVATE LIMITED

2023-4 - 2024-7 · 1 yr 4 mos

Vadodara, Gujarat, India

- Onboarded new channel partners and ensured documentation aligned with DOT guidelines. - Established strong relationships with sub-partners, addressing pricing, sales, and technical concerns. - Led regular audits and worked with technical teams to uphold service quality. - Coordinated with Network Operation Centers (Level1 & Level2) to minimize resolution times. - Liaised with company headquarters to resolve customer issues, implement improvements, and streamline processes.

Techno-Commercial Manager

3Star Digital Network

2016-2 - 2023-3 · 7 yrs 2 mos

Vadodara, Gujarat, India

- Managed techno-commercial operations, delivering technical support to sub-partners and clients. - Conducted regular site inspections to ensure equipment upkeep and regulatory compliance. - Oversaw stock management procedures, performing monthly internal audits to maintain service standards. - Coordinated with sales teams to report revenue and escalate key issues effectively.

Senior Executive

Videocon Telecommunications Ltd

2014-9 - 2016-2 · 1 yr 6 mos

Surat, Gujarat, India

- Oversaw timely repairs of mobile handsets and monitored adherence to turnaround expectations. - Handled stock allocation for authorized service centres (ASCs) and scheduled site audits. - Conducted training sessions on technical and CRM practices. - Engaged with distributors and retail outlets to reduce pending cases and enhance market presence.

Senior Executive

Intex Technologies (India) Ltd.

2013-10 - 2014-9 · 1 yr

Vadodara, Gujarat, India

- Managed Level 2 and Level 3 service centres, providing escalation support for complex issues. - Conducted monthly audits to sustain high service quality and streamline workflows. - Oversaw performance metrics, including service turnaround times and re-repair instances

Customer Support Engineer

Redington Limited

2003-12 - 2013-10 · 9 yrs 11 mos

Vadodara, Gujarat, India

- Provided advanced hardware and software support for multiple mobile device brands. - Coordinated repairs with designated technical centres, ensuring minimal downtime. - Consistently delivered proactive status updates to both customers and managers.