Katy Jao
Head of Marketing @ Pocketalk
About
Currently leading marketing strategy at Pocketalk to expand our business reach across various verticals including education, healthcare, logistics, and government. With fluency in Spanish, Mandarin Chinese, and English, coupled with expertise in marketing, brand, and business development strategies and a background in K-12 education, I'm committed to helping Pocketalk create a world where everyone is welcome to the conversation.
United States
San Francisco Bay Area
Computer Software
Grant Writing, Email Marketing, Branding & Identity, WordPress, Brand Strategy, Education, Go-to-Market Strategy, Product Marketing, Product Launch, Sales Enablement, Customer Success, Channel Partners, Business Strategy, Program Management, Strategic Partnerships, Cross-functional Team Leadership, Employee Relations, Presentations, Diversity & Inclusion, Educational Leadership
Experience

Head of Marketing
Palo Alto, California, United States
-Spearheaded the Go-To-Market (GTM) strategy for the launch of the software business and continuation of our hardware business, defining brand storytelling and core messaging to drive global adoption across four key verticals: Education, Healthcare, Public Safety, and Government. - Directed a 6-figure annual budget across advertising, promotions, and conferences, optimizing spend to maximize ROI and top-of-funnel pipeline growth. - Elevated brand authority by securing high-profile media coverage, including features on CNBC, NBC, CBS, Colorado Public Radio, and GovTech. - Led the organization-wide adoption of Salesforce, integrating it with Mailchimp and existing tech stacks to provide data-driven insights into customer journeys and lead attribution. - Equipped sales teams, resellers, and global distributors with comprehensive enablement materials, directly influencing the performance of external partner channels.

Head of Channel Development
Palo Alto, California, United States
- Architected a comprehensive Brand Rebrand to reposition the company as an enterprise-grade security leader; overhauled the visual identity, brand tone, and core messaging across the website, e-commerce platforms, and social media. -Developed a "Verticalized" Brand Storytelling framework, ensuring the master brand narrative was effectively translated into specialized sales enablement materials for Education, Healthcare, and Government sectors. - Led Channel Development initiatives by identifying the unique pain points of each vertical, resulting in more targeted resources and a cohesive brand experience across all touchpoints. - Managed the end-to-end digital transformation of the company’s web presence, aligning user experience with the new enterprise value proposition to reduce friction and improve lead quality. - Established a unified brand voice and messaging guide used across all internal and external communications, ensuring consistency as the company scaled its software and security offerings.

Member Board of Trustees
Read Your World is a 501(c)3 non-profit whose mission is to raise awareness about children’s books that celebrate diversity and inclusion, and to get more of these books into the hands of readers. - Champion intersectional representation in literature as a Juror for the Pedro and Daniel Intersectionality Award; critically evaluated a diverse catalog of 100+ picture books, graphic novels, and YA literature annually to recognize excellence in inclusive storytelling. - Drive organizational sustainability through strategic grant writing and board governance, translating the non-profit's mission into compelling proposals to secure vital funding and community support.

Senior Manager, Educator Relations & Partnerships
Redwood City, California, United States
- Led product marketing and GTM strategy for a zero-to-one product, driving it to a seven-figure revenue, executing customer engagement and sales operations for a B2B EdTech business model - Spearheaded B2B sales efforts and led cross-functional teams to generate revenue, partnering with sales, design, marketing, engineering, email, and legal to generate revenue. - Conducted market research, created sales and support enablement marketing materials, leveraged channel partners to drive customer engagement and generate leads for B2B sales pipeline. - Executed national and international-scale customer-facing events, such as ISTE, TCEA, and FETC.

Educator Relations Manager
Redwood City, California, United States
- Ideated, developed, implemented and executed strategy to engage Epic’s community of educators - Served as an advisor and contributor to the development and execution of business strategy - Created, executed, and measured plans to grow educator awareness and engagement via social platforms and expanded into new platforms - Managed and grew Educator Ambassador Program - Conceptualized, created and executed key strategic engagement programs to grow brand affinity and trust and drive engagement and word of mouth within the educator community - Supported PR initiatives by identifying exemplary educators for storytelling, press outreach, and spokespeople. - Organized and represented Epic at select educator-focused conferences - Built and maintained strategic relationships with key EdTech partners to drive educator community growth and engagement - Founded and led the Asian American Pacific Islander Employee Resource Group hosting community building events, creating learning and celebrating opportunities, and fostering a diverse and inclusive workplace. - Education Consultant in Writer's Room for Master Hamster Super Science Season 2

3rd Grade Spanish-English Dual Immersion Juntos Teacher San Miguel
San Jose, California
- Founded and coordinated the School Culture Team, presenting monthly staff-wide education focusing on D&I topics such as identity, unconscious bias, inclusive behaviors, and anti-racism to 40+ staff members with a 100% positive feedback. - Negotiated a 3% salary increase as a stipend for the School Culture Team members with the district board of education. - Elected as teacher representative for School Site Council to develop and review the proposed expenditure of site funds through the School Plan for Student Achievement. - Effectively provided thorough, organized support to children, parents, and community members as a compassionate, detail-oriented teacher.

Pre-Service Teacher, Intern I / Intern II
Mollie Barrington Elementary , Sánchez Elementary School, Austin Independent School District
I worked with 3rd / 4th grade bilingual inclusive classroom. I created and prepared lesson plans for whole group and small group activities. I also supervised learning centers.
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