Katy B.

Reporting directly into the head of retail, I was responsible for managing the operation of the Central London stores (Oxford Street, White City, Stratford, Victoria, Richmond & Wimbledon) whilst also being point of contact for all 28 other stores on the area. -Driving sales, profit, payroll and stock loss KPI’s through profit protection, cost management and right recruitment. Stores ranked number one for last financial half -Providing the COO and directors with trade feedback through weekly conference calls, visits and trade reports -Builds, develops and maintains productive relationships within Head office and the host stores at director level to mutual benefit -Supports store openings and closures including the new flagship concession in Topshop Oxford St -Delivers and maintains consistently high visual standards, creating a branch environment tailored to the customer in each market whilst reflecting the essence of the brand. Last three model store results scored with a success rate of above 96%. -Promotes and champions customer service initiatives within the area, producing a team of fifty customer service champions recognized across the brand -Implements people management processes effectively; recruitment, appraisal assessment, developing individuals to support the area, region and business succession plan. -Created an individual stock package tailored to each marketplace through attending weekly product intake meetings with branch merchandising Key achievements: -Winners of New season and Sale launch incentives 2019 -Best performing store on Customer KPI’s 2018 -Centre of Excellence Winners 2017 -Winning ‘Most Inspiring Manager’ Award 2016 -Model store leaders 2016 -Flagship Category Winners for SS15 Sales Incentive -Runner up of store of the year 2015 -Encouraging the brand to create its first ever exclusive package within Selfridges -Introducing the top store ‘feeder process’

Concession manager