katrina plank

Works closely as a partner in implementing initiatives related to attracting, developing and retaining a talented and committed workforce. The key areas of responsibility include coaching of leaders and associates, organizational development/effectiveness and training, talent and performance management, rewards and recognition, change management, and communication. Develops key partnerships with key stakeholders within one or more business segments with the majority of the support given to supervisors and front line leaders. Inquiries from Associates regarding HR processes and procedures within the professional level support groups. Helps the business leaders to provide associates with development opportunities and ensure that they are able to meet current and future performance standards. Works collaboratively with all HR functions.

Ensure positive and proactive associate relations practices through consistent compliance with HR and Alliance Data policies and procedures, supporting organizational effectiveness through advice, counsel, coaching, and conflict resolution, and tracking trends to determine training needs to support leaders. Investigate and resolve complaints/conflicts, along with team, to minimize risk to business.

* Serve as the communications “hub” for the HR Advisory team, ensuring information flow to and from the appropriate parties * Prepare and edit professional correspondence, presentations, memos, etc., handling this responsibility in a manner appropriate to sensitive, confidential or non-routine information * Compose, copy, and distribute routine correspondence and memoranda, reports, documents, and printed forms * Set up, organize and maintain correspondence files and other department records so that they are easily retrievable by the HR Advisory team * Provide project support for various HR initiatives and ad hoc projects as needed * Cooperate with Administrative Assistants in other departments to handle temporary work overloads * Fill in for Administrative Assistants temporarily absent in other departments, as duties permit. * Maintain all associate files, ensuring compliance with corporate and legal guidelines. Ensures all company forms are updated and accessible to all associates * Help Organize and conduct new hire onboarding sessions * Assist with associae questions/concerns

* Supervised a team ranging from 12-15 associates. * Conducted team contests and department blitzes to motivate associates. * Responsible for interviewing potential applicants and attending recruiting events. * Responsible for maintaining associate files, attendance records, timekeeper, completing performance reviews, appraisals, Talent Management, and administering corrective action. * Handled supervisor calls and escalated call line. * Provide direct reports with coaching and feedback on productivity thru weekly side-by-side call reviews, account audits, and daily, weekly, monthly performance evaluations. * Helped develop new Operations Leads * Ability to create, implement and maintains action plan for associate and team performance. * Leader on the Immediate Team Associate Engagement Committee.

* Helped coach and develop new associates. * Run Recovery monitor station. * Responsible for Attorney Network, audits and placements. * Resolved escalated concerns with associates and clients. * Helped take care of supervisor duties and their teams while they were out. * Assigned a team of 19 associates in February 2011. * Motivated and encouraged associates to hit a common goal. * Helped with Department meetings and contest/motivational days. * Responsible for Westerville Weekly publication for Recovery. * Complete department audits as assigned. * Coach associates on queue management strategies to ensure queue coverage and to achieve standard for productivity drivers. * Worked on many long term projects including: new flex passes for 2011, helped schedule all MyLearning classes for 2010, monthly scheduled requirement audits, Recovery paper repository contact, Spanish queue audit, helped write department memos, and the Spanish to English translator tool.