Katie Souza

Deliver top-tier virtual care by engaging with patients via live messaging, video, phone, and email, ensuring an effortless and personalized telehealth experience. Capture and document patient information in the EMR system with precision and efficiency. Leverage clinically validated triage protocols to quickly assess patient needs and provide timely care. Elevate the patient-provider relationship by ensuring exceptional service, focusing on both patient satisfaction and quality of care. Manage key nursing tasks, such as outpatient testing and medication administration, in a streamlined, tech-driven environment. Resolve technical issues with patients, ensuring seamless access to care and minimizing disruptions. Collaborate cross-functionally to optimize the patient call center experience, making it more efficient and user-friendly. Coordinate essential care elements, including lab orders, prescriptions, radiology tests, and follow-up, ensuring all aspects of patient care are handled swiftly and efficiently. Drive innovation by working on projects that enhance operational efficiency and continuously improve the virtual care experience for patients. Identify and implement technology solutions that directly impact and elevate the patient experience in the telemedicine space. Take ownership of special projects aimed at improving healthcare delivery, creating a more seamless, scalable, and patient-centered service model.

Work with Executive Directors and department heads to learn operations within different levels of healthcare facilities.