Katie Spence

With a diverse career spanning healthcare, logistics, and customer success, I bring a unique blend of empathy, operational insight, and people-focused thinking to my role in Sales Support and Customer Success Management at BBS Natural Stone Specialists. Alongside this, I also oversee and manage our LinkedIn social media presence, helping to showcase our projects, people, and brand values across the construction and public realm sector. I began my professional journey as a qualified Dental Nurse and Oral Health Educator, developing strong communication skills and a deep understanding of client care. During the COVID-19 pandemic, I transitioned into Customer Success, supporting NHS hospital trusts as part of the national PPE distribution project. This critical role combined my clinical and logistics expertise to help ensure the timely delivery of life-saving supplies—reinforcing the importance of clarity, responsiveness, and operational excellence under pressure. At BBS, I support customer relationships and project logistics across landmark developments including the Old War Offices (London), Newcastle City Council, and Bristol Bridge. I manage complex international shipments from Europe and the Far East, while working closely with clients and internal teams to deliver seamless service. I also take pride in telling the story behind our work—sharing completed projects, team achievements, and industry insight through our LinkedIn platform. More recently, I’ve stepped further into Sales Support and Customer Success, drawing on my healthcare and logistics background to bring precision, care, and consistency to every customer touchpoint—while continuously looking for ways to improve processes and strengthen long-term partnerships. Beyond my role, I’m a certified Mental Health Advocate, with qualifications in Self-Harm and Suicide Awareness and Prevention and Mental Health Advocacy in the Workplace. Supporting wellbeing at work is both a personal passion and an extension of my leadership approach. Outside of work, you’ll usually find me running or at the gym—staying grounded, focused, and energised.