katie richards
senior manager, communications and training
united kingdom
sandwell
financial services
stakeholder management, marketing management, risk management, project delivery, business process improvement, team leadership, relationship management, business analysis, change management, financial services, customer experience, digital marketing, project planning, leadership, process improvement, operational risk management, project management
Experience
senior manager, communications and training
hsbc
Leading the development of complaints culture through training and communications, across HSBC Commercial Banking, UK.
regulatory change manager
hsbc
Responsible for ensuring business readiness across the Commercial Banking network for new regulations introduced, in particular the Competition & Markets Authority remedies. My role included training, implementing new procedures, marketing and communications.
marketing effectiveness manager, europe
hsbc
Responsible for communicating processes and standards for Marketing Effectiveness, agreeing objectives and targets across the region and monitoring and reporting on overall effectiveness and performance evaluation measures
marketing campaign manager, international
hsbc
Responsible for implementing an annual marketing plan and effectively delivering marketing activites in Switzerland, Belgium & the Netherlands.
product and comms executive
hsbc
quality manager
hsbc
project manager
hsbc
internal quality auditor
hsbc
Education
university of wolverhampton
business administration
sutton coldfield girls grammar school
katie richards's Contact Information
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