katie overton

Managed routine/non-routine client enquries, staff and volunteer management, PA support covering diary management, travel and training/conferences, H.R, database and website maintenance, project management, upgrading/implementing new administrative systems, facilities management, management of client waiting list/bookings, H&S; appointed H&S including trained First Aider, finance; procurement of goods, payment authorisation for self-employed staff

Manage central administration within the Faculty of Care, completing full learner journey from application to assessment, enrolment, general student enquiries completing the academic year with awards and graduation ceremonies, delivered at FE and HE level. Organise and oversee various events from recruitment sessions, taster days, summer college events through to causes for celebration. Administration of local faculty HR tasks, raising paperwork for agency cover and complete initial induction/training on in-house systems.

Management and teambuilding of three administrative professionals, employee inductions, ad-hoc admin, PA support to Directors covering meetings, travel and seminars, HR; recruitment selection, annual appraisals and initial/ongoing staff development and training, monthly/quarterly/annual revenue reporting for company directors, implemented new licensing structure of brand products, monthly processing of licence renewals through to invoicing, creation of policies/procedures manuals

Level 2 Customer Services Level 2 Business Administration Level 3 Customer Services Level 3 Business Administration