katie oaklund

katie oaklund

senior director, retail experience and insights

About

Sr. Manager, Learning & Development at T-Mobile

Country

united states

City

bellevue

Industry

wireless

Skill

instructional design, team leadership, instructor led training, analysis, sales management, leadership development, needs analysis, customer experience, training delivery, team building, employee training, customer satisfaction, sales operations, blended learning, performance management, workshop facilitation, training, sales, coaching, retail, telecommunications, management, addie, methodology, e learning, metrics

Experience

t mobile

retail sales associate

t mobile

2003-4 - 2004-5 · 1 yr 2 mos
t-mobile

senior instructional designer

t-mobile

2011-5 - 2012-2 · 10 mos
t-mobile

retail sales trainer

t-mobile

2009-5 - 2011-5 · 2 yrs 1 mo
t-mobile

retail training store manager

t-mobile

2006-4 - 2009-5 · 3 yrs 2 mos
t-mobile

retail associate manager

t-mobile

2004-5 - 2006-5 · 2 yrs 1 mo
t-mobile

director, retail experience

t-mobile

2016-7 - Present · 10 yrs 3 mos
t-mobile

curriculum manager

t-mobile

2012-2 - 2013-12 · 1 yr 11 mos

* Manages a team of Instructional Designers who develop training materials and determine learning objectives and goals for a specific curriculum or identified need. Partner with stakeholders, internal clients and Field Leadership to determine needs, gather data, analyze audiences, design data collection instruments, create learning experiences and select delivery methods that meet the determined objectives and goals. * Core Responsibilities: * Adhere to the standard ADDIE methodology for instructional design. * Use basic project management principles to ensure comprehensive execution of training design project. * Work in a collaborative partnership with stakeholders, subject matter experts, project team members and others both within, and outside of, the Training Department. * Ensure learning solutions meet quality standards and are field relevant. * Demonstrate understanding of the wireless retail industry including performance metrics.

t-mobile

senior director, retail experience and insights

t-mobile

2018-12 - Present · 7 yrs 10 mos
t-mobile

senior manager, learning and development at t-mobile

t-mobile

2013-12 - 2016-7 · 2 yrs 8 mos

Sr. Manager, Learning & Development at T-Mobile

Education

north kingstown high school

north kingstown high school

university of washington - michael g. foster school of business

university of washington - michael g. foster school of business

2019-1 - 2020-1 · 1 yr 1 mo
university of rhode island

university of rhode island

communications

1997-1 - 2002-1 · 5 yrs 1 mo

katie oaklund's Contact Information

Email

******@***.com

Phone

(**) *** ****

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