
katie oaklund
senior director, retail experience and insights
About
Sr. Manager, Learning & Development at T-Mobile
united states
bellevue
wireless
instructional design, team leadership, instructor led training, analysis, sales management, leadership development, needs analysis, customer experience, training delivery, team building, employee training, customer satisfaction, sales operations, blended learning, performance management, workshop facilitation, training, sales, coaching, retail, telecommunications, management, addie, methodology, e learning, metrics
Experience

retail sales associate
t mobile

senior instructional designer
t-mobile

retail sales trainer
t-mobile

retail training store manager
t-mobile

retail associate manager
t-mobile

director, retail experience
t-mobile

curriculum manager
t-mobile
* Manages a team of Instructional Designers who develop training materials and determine learning objectives and goals for a specific curriculum or identified need. Partner with stakeholders, internal clients and Field Leadership to determine needs, gather data, analyze audiences, design data collection instruments, create learning experiences and select delivery methods that meet the determined objectives and goals. * Core Responsibilities: * Adhere to the standard ADDIE methodology for instructional design. * Use basic project management principles to ensure comprehensive execution of training design project. * Work in a collaborative partnership with stakeholders, subject matter experts, project team members and others both within, and outside of, the Training Department. * Ensure learning solutions meet quality standards and are field relevant. * Demonstrate understanding of the wireless retail industry including performance metrics.

senior director, retail experience and insights
t-mobile

senior manager, learning and development at t-mobile
t-mobile
Sr. Manager, Learning & Development at T-Mobile
Education
north kingstown high school
university of washington - michael g. foster school of business
university of rhode island
communications
katie oaklund's Contact Information
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