Katie Freed

Experienced leader managing customer service, project management, production artists, and master data governance in a fast-paced manufacturing environment. I lead customer service teams to deliver high levels of client satisfaction through efficient order management and proactive communication. I oversee cross-functional projects that drive process improvements, enhance productivity, and support business goals. With a strong focus on data accuracy, I ensure reliable master data to support planning, reporting, and compliance. My work bridges departments, systems, and teams to streamline operations and deliver measurable results.

Lead PMO and Master Data for our Specialty division at PLZ Corp. My core competencies include end-to-end project management, portfolio oversight, process improvement, and risk management, ensuring that every project aligns with PLZ's business goals. I foster collaboration, empower teams, and leverage data insights to streamline processes and enhance outcomes.

Directed a team of project managers for the Personal Care, Household & Auto, and Distribution divisions. I drove strategic initiatives, optimized processes, and maintained stakeholder relationships to achieve organizational goals. I ensured successful planning, execution, and delivery of projects. My expertise lies in project planning, timelines, risk management, and resource allocation to deliver projects on time and within scope.

I led project managers for the Distribution and Household divisions. I collaborated with cross-functional teams to deliver complex and high impact projects on schedule. I managed resources, communicated organization goals, and drove results. I reported on project status, metrics, and timelines to stakeholders. I assisted with the development of the product lifecycle tools.

Served as the primary point person for all associated onboarding activities. Developed overall project plan, timelines, and servicing requirements, depending upon the scope of project. Established effective communication plans including management reporting, tracking, and presentations to senior management. Directed inter-company communication and work directly with customers to ensure efficient onboarding.

Utilized SAP to integrate all business units and departments within the company. Created, revised and maintained Master Documents including Standard Operating Procedures, Master Formulations, and Product Structures.

Provided administrative, office, and clerical support to all eleven staff members including the President, Program Managers, Account Executives and the Marketing Coordinator. This included providing on-site assistance, writing creative proposals, researching venues, and communicating with vendors.

Worked as an intern to the Assistant to the Superintendent. I organized donations, surveys, and other Unit 5 information on Microsoft Excel. I helped to create flyers and invitations for distribution throughout Unit 5. I attained hands-on experience in both written and verbal communication

Assisted with planning and producing events for professional organizations. Gained knowledge and skills in managing membership data to support the goals of each organization’s member retention and recruitment efforts. Developed invaluable client and networking skills

Served as a professional staff member to maintain and secure the building. Collected and reported daily fee payments. Checked in customers in, handled computer data entry, and set up rooms for events

Specialized in Leadership and Management