katie defelice

team lead supervisor

About

I am a creative individual, who loves art, visual communication and people. I have a formal education in Communication Studies, with a minor in Art History. My work experience draws on both my formal education and my passion for creativity. I am self-motivated and love to motivate others. I lead by example, and drive for results through this leadership. I have been in retail for approximately 12 years. My main objective is to be in a position which allows me to cultivate my passion for creativity, while driving for results through success in sales.

Country

united states

City

york

Industry

retail

Skill

merchandising, retail, customer service, sales, visual merchandising, merchandise planning, store management, management, recruiting, window displays, interviews, employee training, team leadership, mannequin styling, product planning, microsoft office, staff development, product placement, taleo, google apps, google calendar, google drive, gmail

Experience

team lead supervisor

stitch fix

2019-3 - Present · 7 yrs 7 mos

assistant merchandising manager

gap

2007-8 - 2014-10 · 7 yrs 3 mos

* Visual Manager responsible for planning, mapping and executing placement of new product, windows, markdowns and marketing * Recruit, interview and conduct new hire orientations * Scheduling for 20+ employees, forecasting, maintaining payroll, handling customer issues * Lead and inspire team by driving business’s key performance indicators. * Analyze reports such as; gross margin, top 30, and KPIs in order to effectively plan and move product to maximize sales and business growth.

warranty clerk

carrier transicold

2005-8 - 2007-8 · 2 yrs 1 mo

* Process all warranty claims for bus and RV air conditioning systems * Communicate effectively and maintain professional business relationships with Independent service centers * Follow up with all claims and ensure 100% customer satisfaction * Utilize customer service skills and implement successful quality control with customer/business relations

general manager

ulta beauty

2014-10 - Present · 12 yrs

* Assist with scheduling of associates, based on operational requirements. * Oversee and manage all store operations. * Manage payroll based on budgets and business trends. * Set company ad per directive, while flexing and adjusting to the needs of the store. * Manage high volume sales floor and salon. * Develop and train all associates.