Katie A.

• Supporting a brand, again I feel so passionately about. • Being apart of a loving and close knit team to create a welcoming and comforting space at all times, both in person and online. • First point of call for all customers, greeting everyone with a positive and happy welcome, delivering the best customer service possible around classes to ensure customers would want to be a member and continually return. • Inventory, visual merchandising, admin and communications. • Thinking quickly on my feet to problem solve in the calmest way possible to keep up the calming representation of the brand. • Knowledge of the importance of representing a brands ethics and ethos effectively and communicating this through social media and in person to create a sacred community. • Retail and Shopify

• Support families needs and business’s. • Educational Governess duties. • Organisation of family travel. • Management and production of individual education plans. • Continued liaison with tutors, activity teachers and the school of each child. Although I’ve honed some valuable life and business skills, these aren’t career paths I wish to pursue.

• Innovatively captured and created content within the brand to drive sales and increase awareness - across social media, newsletters and the website - in line with the SLC social media strategy. Including social, local, micro and macro trends. • I created bi-weekly newsletters in line with the marketing calendar and business requirements. I would hold a weekly meeting with the CEO and team to report on how the delivery of our content affected our engagement and audience and how we can continue to increase this. For this is used the comparable CRM software, Mailchimp. • I worked closely with the CEO to ensure the marketing calendar was kept up to date, relevant, exciting and always on brand. I effectively marked out key dates, events and activations and ensured out socials were lined up to support our message. • I supported across other areas of the business when needed including event set up and external brand activations. • Photography and content creation as well as the use of Adobe and Canva. • I used my creative writing skills to produce copy writing at the highest and most engaging level, as well as creating newsletters that continually drew our audience, old and new, in. • A genuine passion for the brand and desire to work in a small team to create big things. I continued to bring a positive and happy attitude to my role and therefore reflected the business in the best light possible. I became an ambassador for SLC and will continue to have a great relationship with the team

• Heading up all platforms of social media for the Brand and executing marketing strategies and planning across all the events/nights. Ensuring that all my event managers and the teams below them were aware of how to represent the brand at all times. • Launching and managing 5 weekly events. • Adapting the brand to each city, understanding that each event will ultimately be ComePlay but each venue will bring in different clientele and therefore need to be marketed differently. • Planning ongoing team meetings and development throughout the business. • Liaising and creating relationships with venue owners and the community in each city. • Creating new and exciting content to increase capacity and engagement including booking VIP guests, launching competitions and event themes. • Producing flyers, posters and social media artwork to coincide with that weeks theme. • Organisation of the night including the till, staff, expenses and maintaining costs. Weekly analytics report of the newsletters and social reach.

• Monthly manager meetings to discuss the marketing calendar and strategic planning for month to come. • Managing a team to promote the night-club events and give the best customer service on the night, representing the brands ethos at all time. • Using Mailchimp to create reports on the engagement of newsletters and social media outreach in order to continually increase. • Finding creative and fresh ways to bring new clients to our events, this would include booking VIP guests, key date themes and competitions. • Heading up all marketing artwork and delivery through posters, social media content, photography and flyers. • Represent the brand with a positive and welcoming attitude at all times, I was the point of contact for all clients and executed excellent communications skills at all time to maintain relationships and increase sales. • I was trained at the highest level at the HQ venue, Embargo, Chelsea. • I visited other sites and created relationships with the other managers so I could understand the business and the franchise more. • Networking • Training up my team and organising monthly meetings to pass down the knowledge I had taken on from area meetings. • Content writing for events and themes. • Use of Adobe to create material. • Working for a brand I felt passionately about and working in an amazing team and building great relationships. • Annual Trip for managers including Ibiza. My highest responsibility in this role was to be the face and point of contact of the venue I was managing.

• Taking team meetings before a shift to ensure all members were aware of new trends, products and sales analytics including best sellers. • Customer service. • Brand representative in charge of bringing Ray Ban to the flagship store. Taking meetings with Ray Ban which I then delivered to my team in order to sell and market the product correctly. • Teamwork • Accounts motivator - Finding ways to get customers to sign up to the account scheme and ensuring my team were aware of the correct information to be passing on. • Organising the days rota’s and schedules. • Representing a well known global brand. • Stock Inventory. • Problem solving