Katia Wilcox

Pharmacy Technician @ Aetna, a CVS Health Company

About

Hi, I’m Kat A Virtual Assistant with over 5 years of experience in customer service, healthcare coordination, and administrative support. Throughout my career, I’ve managed hundreds of client interactions, verified insurance benefits, processed claims, handled billing support, and maintained HIPAA-compliant records. I’ve worked in fast-paced environments where attention to detail, follow-through, and empathy were essential to every task. Now, I bring those same skills to help busy professionals, small business owners, and healthcare providers stay organized, responsive, and focused on what matters most — growing their business and serving their clients. I understand that running a business can feel overwhelming, between managing emails, scheduling meetings, entering data, following up with clients, and keeping billing on track, the to-do list never seems to end. That’s where I come in. I specialize in handling the details so you can reclaim your time and peace of mind. As a Virtual Assistant, I offer reliable, detail-oriented support in: • Email Management – Keeping your inbox organized, flagged, and followed up so nothing slips through the cracks. • Calendar Scheduling – Managing appointments, reminders, and recurring meetings to help you stay on track and on time. • Data Entry & Organization – Ensuring your records, client lists, and reports are accurate and up to date. • Invoicing & Billing Assistance – Helping track payments, send invoices, and maintain financial accuracy. • Social Media Posting – Scheduling content, maintaining consistency, and helping your brand stay visible. I take pride in being proactive, dependable, and solutions-focused. Clients describe me as someone who “gets it done” — whether it’s keeping operations running smoothly, responding to clients with care, or finding more efficient ways to manage recurring tasks. What sets me apart is my ability to combine administrative skill with genuine empathy. Having worked in healthcare and customer-facing roles, I understand the importance of clear communication, confidentiality, and compassion. My mission is to create a partnership built on trust, where you feel confident that the back-end of your business is handled with precision and care. If you’re ready to get organized, reduce your stress, and create more time for the parts of your business (and life) that truly matter, I’d love to connect. Let’s talk about how I can support your operations, strengthen your client relationships, and help your business run seamlessly.

Country

United States

City

Calhoun City

Industry

Staffing & Recruiting

Skill

Virtual Administrative Support, Software as a Service (SaaS), Data Management, Client Relations, Help Desk Support, Insurance Verification, Care Coordination, Data Entry, Healthcare, Microsoft Outlook, Insurance, Microsoft Excel, Communication, Administrative Assistance, HTML, Citrix Virtual Apps], McKesson STAR, Data Validation, Customer Satisfaction, Microsoft Office

Experience

Pharmacy Technician

Aetna, a CVS Health Company

2020-10 - 2022-1 · 1 yr 4 mos

Tampa, Florida, United States

-Perform quality check and verify member's PA history -Identify requests that are handled by other departments -Verify member eligibility -Determine under medicare guidelines whether medication requested falls under Medicare Part B or Part D -Review, approve or reroute to Pharmacist when appropriate

Claims Representative

Florida Department of Economic Opportunity

2020-4 - 2020-10 · 7 mos

Tampa, Florida, United States

-PIN Resetting for claimant to be able to access website to claim unemployment benefits. -Answer Frequently asked questions (unemployment/pandemic benefits/ or claimant related) -De-escalate incoming calls -Identity Verification -Submit/ Edit unemployment claims for claimant to have access to benefits.

Data Entry Specialist

SafePoint Insurance Company

2018-8 - 2018-8 · 1 mo

Tampa/St. Petersburg, Florida Area

● Converted over 600 cancelled insurance policies to web base system ● Assisted with canceling nearly 40,000 policies ● Successfully transferred files between systems

Care Coordinator

Cordant Health Solutions

2018-3 - 2018-7 · 5 mos

Tampa/St. Petersburg, Florida Area

Accurately recorded the details of each call ( personal information, date, location, contact information.) Called pharmacies to verify prescriptions for workers compensation patients. Communicated with physicians to confirm appointments for patients. Corresponded with adjusters to coordinate drug screen testing. Promptly followed up with next action on positive tests. Used excel to track daily goals and productivity.

Patient Access Representative

Conifer Health Solutions

2015-10 - 2016-9 · 1 yr

Tampa/St. Petersburg, Florida Area

● Excelled in a metrix-driven, call center environment (handled 80-90 calls per day) ● Conducted Medicare and Worker’s Compensation questionnaires to ensure patient compliance ● Communicated with physicians and insurance companies regarding EOB and expirations ● Calculated patients’ estimated liability toward procedure or appointment ● Proficient in working with multiple computer screens while assisting patients on the phone ● Obtained the following information for pre-registering patients (demographics, guarantors, advanced directives and emergency contacts) ● Collected patient payments; processed debit and credit card transactions ● Tracked metrics in an excel spreadsheet, including call handle time, pre-registrations, payments, complaint resolution, appointment confirmation

service specialist

JCPenney

2013-9 - 2014-1 · 5 mos

starkville, Mississippi

Ensure customer satisfaction by meeting customer needs in courteous and timely manner. Track, follow-up and resolve customer’s outstanding issues in a timely fashion. Develop and maintain in-depth product knowledge. Responsible for replenishing the sales floor with merchandise as well as using the vision guide to make the sales floor look presentable

cashier

Aramark

2013-2 - 2013-11 · 10 mos

Starkville, Mississippi

Responsible for handling customer transactions using cash, credit, and money mate as well as answering questions or concerns about products. I greet the customer and provide a friendly, safe, and clean atmosphere.

Cashier

Sam's Club

2012-5 - 2013-1 · 9 mos

Bradenton, Florida

Meets and greets customers and answers questions about products and services. Exudes friendly, courteous, and a motivated personality. Is also responsible for taking care of customer transactions