kathy james

account manager

About

Account Manager at ShiftWise and Musician

Country

united states

City

portland

Industry

hospital & health care

Skill

salesforce.com, account management, employee relations, cold calling, sales, customer service, sales process, sales operations, temporary staffing, team building, healthcare, training, leadership, hospitals, microsoft excel, microsoft office, microsoft word, operations management, forecasting, powerpoint, retail, quickbooks, time management, problem solving, jazz band, bird banding, music, music education, music theory, employee training

Experience

operations manager

tobacco town inc

1996-6 - 2011-7 · 15 yrs 2 mos

Full time Operations Manager and Administrative Assistant, for high volume fast paced small business with 23 employees. Human resource and payroll duties. Employee training. Ordering product, and solving vendor problems. Creation and implementation of company procedures and policies. Video surveillance. Account Payable and Bookkeeping duties. Banking and account balancing. Research and resolution of credit card sale and ATM machine problems. Troubleshooting employee problems and concerns. Resolving customer complaints. Safety Committee Chairperson. Coupon Redemption. Administrative Assistant to President.

account manager

shiftwise

2011-7 - Present · 15 yrs 3 mos

Full Time Account Manager for a local computer software company in the medical staffing industry, supporting major hospital clients nationwide. Conduct in-person and web-based-trainings, provide financial and metrics reporting, troubleshoot problems, and act as an expert advisor strategizing best use of the software for the client’s temporary staffing needs. Prepare and present business review PowerPoint presentations, responsible for growth, and have substantially contributed to the retention and success of major accounts.