Kathryn Haynes

Lead operations and growth strategy for a multi-line service organization spanning healthcare and legal services Own full operational performance across client acquisition, service delivery, and revenue realization Scaled systems to support high-volume client intake and case processing in a regulated environment Built and led global teams across the U.S. and offshore, aligning functions into a single operating model Improved conversion, throughput, and collections by aligning marketing, sales, and operations Established KPI-driven management systems to increase visibility, accountability, and execution across teams

Founded and built a service-based business with the intention of creating a scalable, transferable asset Designed the company to operate independently of day-to-day owner involvement, leveraging systems, process, and team structure over founder dependency Led strategy, growth, and operational design, focusing on efficiency, profitability, and long-term value creation Built and optimized core functions including client acquisition, service delivery, and revenue operations Developed leadership and team structure to support sustainable performance without direct oversight Successfully exited the business through sale

Progressed from associate to executive leadership, ultimately overseeing operations, growth, and performance across the organization Led the business through COVID, maintaining full operations, retaining staff, and increasing both revenue and profitability during a highly disruptive period Drove growth initiatives across marketing, patient acquisition, and internal referral systems, resulting in sustained volume and improved revenue realization Managed day-to-day operations, aligning clinical delivery with business performance to ensure a high-quality patient experience and strong financial outcomes Built and implemented systems to improve efficiency, team accountability, and scalability across locations Acted as the senior operational leader, effectively functioning as Vice President with full responsibility for business performance

Led operations for a consulting platform supporting surgeons and healthcare providers transitioning from hospital systems to independent, cash-based practices Partnered closely with the founder to enhance and scale the platform, strengthening operational infrastructure and improving client outcomes Translated complex healthcare and business concepts into clear, actionable systems that enabled providers to successfully launch and grow private practices Built and refined operational frameworks across patient experience, workflow design, and revenue optimization to support sustainable, high-performing practices Leveraged clinical background and operational expertise to advise providers on both care delivery and business performance Served as a speaker at national mastermind events, teaching operational strategy and systems for building highly functional healthcare practices Contributed to the growth and scalability of the organization by improving delivery models, increasing client success rates, and expanding operational capacity

Founded and scaled a healthcare practice from the ground up, overseeing all aspects of operations, marketing, and patient acquisition Built a profitable, referral-driven business with strong patient retention and community presence Developed systems for patient experience, clinical operations, and revenue generation to support sustainable growth Successfully exited the business through sale