kathleen quinn

customer service specialist

About

I have significant experience working in both the private and public sectors and performed many investigations from the initial incident response through education and compliance and/or the Court system. I have a diversified background that include investigation skills, problem solving, negotiation and mediation, interpreting and applying legislation, program delivery, public consultation, program management, mentoring, time management, sales, and Health and Safety. I’m earnest, energetic, and a results oriented professional ; always ready to take on new projects and learn new skills. Key competencies include: > Strong sense of professionalism > Strong Customer focus > Strong analytical and problem solving skills > Solid interpersonal skills > Excellent Program Management skills > Excellent Investigation skills

Country

canada

City

scarborough

Industry

government relations

Skill

government, customer service, team management, change management, leadership, team building, workplace safety, internal and external communications, program management, product innovation, communication skills, occupational health, budgets, negotiation, team leadership, adult education, strategic planning, public relations, training, customer satisfaction, process improvement, workforce management, call centers, policy, call center administration, customer retention, team oriented, research, hiring employees, performance management, employee relations, employee engagement, nonprofits, investigation, volunteering, social media, employee training, interviews, public speaking, volunteer management, legal research, inspection, accident investigation, management, report writing, conflict resolution, enforcement, time management, human resources, legislation

Experience

supervisor

city of toronto

2011-5 - 2012-8 · 1 yr 4 mos

Managed, coordinated and supervised the day-to-day activity of a team of multi-disciplined officers and clerical staff engaged in the care of animals and enforcement of the Toronto Municipal Code, as well as various other by-laws/regulations/legislation. In doing so worked with Senior Management to execute decisions, policy and procedures with respect to the overall responsibilities and the mandate of the Division, which included the review of newly harmonized by-laws, business practices, and the development of divisional policy, business analysis, training and report writing. Managed and directed the daily operations of the animal shelter. Management Co-Chair, Joint Health and Safety Committee

customer service specialist

mercedes-benz canada

2016-5 - Present · 10 yrs 5 mos

collections specialist

eos ncn

2015-6 - 2015-12 · 7 mos

* Achieve monthly targets and deadlines * Provide superior customer service while adhering to client and company policies * Resolve customer inquiries and diffuse customer disputes/complaints to prevent escalation. * Strong organizational and multi-tasking skills.

customer service supervisor

city of toronto

2005-5 - 2011-5 · 6 yrs 1 mo

Managed and directed the daily operations of the administrative Head Office. Oversaw human resources including interviewing, scheduling, performance evaluation and conflict resolution for unionized employees. Developed customer service standards and trained staff. Instruction on workstation setup for prevention of eyestrain, repetitive strain injuries, and backpain. Give onsite and offsite classes. Operated facility operations including project management and maintenance.

municipal enforcement officer

city of toronto

2001-5 - 2005-5 · 4 yrs 1 mo

Enforced Municipal By-laws such as municipal animal welfare and enforcement as well as other by-laws/regulations/legislation. Extensive dealings with the public, the offices of elected officials, other divisions and agencies. Conducted detailed investigations and field inspections, including pet store inspections and animal hoarding. Provided education to the public and mentored peers on animal welfare. Laid charges, prepared crown briefs, appear in court and give evidence.

delivery agent

canada post / postes canada

2016-1 - Present · 10 yrs 9 mos

Proficiency in maintaining records, preparing routine reports, organizing material, able to meet time schedules, experience working with the public and exceptional customer service skills