kathleen steacy

business analyst

About

Communications Solutions Specialist Hospitality Mobility User Experience

Country

united states

City

north las vegas

Industry

telecommunications

Skill

unified communications, telephony, voip, mobile communications, data analysis, requirements analysis, team leadership, strategic leadership, cross functional team leadership, call centers, vendor management, computer network operations, sales operations, salesforce.com, mobile technology, telecommunications, leadership, organizational leadership, technical leadership, leadership development, business analysis, root cause analysis, revenue analysis, systems analysis, competitive analysis, team building, microsoft office, microsoft sql server, integration, management, solution selling, customer service, customer relationship management, product management, account management, business development, agile project management, cloud computing, content strategy, information architecture, project management, sales, strategic planning, microsoft excel, ats, computer networking, network administration, business intelligence, networking, mobile devices, data analytics, ux, self directed learning, mobile applications, mobile device management, situational leadership, collaborative leadership, team management, team motivation, cross functional team building, team facilitation, project team management, team coordination

Experience

hospitality solutions sales specialist

broadsoft

2003-7 - 2018-3 · 14 yrs 9 mos

customer care supervisor

u.s. cellular

2001-5 - 2003-3 · 1 yr 11 mos

* Exceeded all retention goals consistently, accepted supervisory role in Call Center. * Met all goals timely, participated and led Supervisor group projects for add-on product sales, and new product testing. * Generated, trained, documented and implemented a process for customer care coaches in Waukesha, WI center to utilize CRM for coaching and tracking agent performance that created a standardized method for agent performance.