kathleen harmon

* Work with current clients to bring them up on ADT integration. * Responsible for deadlines of coding, and data testing. * Work with the BizTalk Developer to create interface mapping documents. * Monitor incoming files to ensure they are flowing properly * Complete any necessary ID change conversions * Worked to create a test matrix and test case scenarios to be able to bring up medication integration on current ADT integrated clients. * Preform Post go live calls with the client to go over any issues or concerns. * Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing. * Monitor or track project milestones and deliverables. * Assign duties, responsibilities, and spans of authority to project personnel. * Assess current or future customer needs and priorities through communicating directly with customers, conducting surveys, or other methods.

* Answering incoming calls on a multi-line phone system. * Front Desk Receptionist * Completing new patient intakes * Responsible for the MAT (Medication Adherence Therapy) Program. * Filing

* Primary contact for daily account activity and operational needs for complex clients for issue resolution in eligibility, claims, implementations, participant materials, report requests, tracking operational performance, and general inquiries. * Liaison between client and medical vendor, prescription vendor, dental carriers and other ancillary carriers. * Assist in reviewing quality control of account activity and operations. * Work with major corporations on developing strategies for upsells, expansion and plan implementation for new and existing clients. * Effectively supervised two associates in their day to day activities. * Maintained 2 million in ebit.