kathleen armstrong

system manager

Country

united states

City

las vegas

Industry

information technology and services

Skill

security, security clearance, program management, vulnerability assessment, computer security, network security, security audits, system administration, information security, information assurance, troubleshooting, systems engineering, security management, analysis, intrusion detection, cissp, penetration testing, computer forensics, vulnerability management

Experience

system manager

pantex plant

2002-5 - 2012-2 · 9 yrs 10 mos

system manager

pro2serve

2012-2 - Present · 14 yrs 8 mos

information systems customer support, pantex plant

pantex plant

1997-1 - 2002-2 · 5 yrs 2 mos

* Customer Support lead for Token Ring to Ethernet conversion project. * Software installation, PC support, training of new personnel in operating system installation and support. * Remedy, helpdesk tool, administration * Technical Lead role for helpdesk * Developed/deployed unattended installation of Windows operating system * Developed user policies and profiles * Managed Windows operating upgrade installation project. * Delivered applications to customer desktops through WinInstall application manager. * Managed Windows security policies. * Implemented disk imaging as cost/resource savings for computer installation and network connectivity. * Extensive experience supporting domain groups and user accounts