Kathleen Bugeja Parsons

Built the HR function for the Malta office from scratch, creating the HR framework, policies, and systems needed to support a growing, high-performing team Acted as a trusted strategic advisor to C level executives, helping shape people strategy, organizational design, and talent management decisions across the business Partnered with the Group CEO and CHRO to manage international recruitment and multi jurisdictional compliance, successfully filling critical C suite and technical roles across Malta, the UK, and the US while reducing time to hire and managing regulatory risk Developed and implemented data driven employee engagement strategies, turning survey insights into practical actions that strengthened retention, improved morale, and addressed issues early Introduced performance management processes that encourage employee growth, reinforced accountability, and stronger overall team and organizational performance

Served as a strategic HR Business Partner for the Technology Department, leading all people initiatives for a global team of 80, both onsite and remote Led and supported change management initiatives to execute organizational restructuring and ensure operational continuity during periods of hyper-growth. Built strong relationships with executive stakeholders, providing data-driven guidance on HR strategy, talent development, and leadership decisions Directed the Training and Development strategy, creating a skills matrix to proactively identify learning needs and managing Learning Management Systems including Udemy and Eloomi Partnered with departmental managers to oversee the full employment cycle, while strategically attracting and retaining high-quality talent

Monitored daily withdrawals and game plays, ensuring seamless transactions across various Payment Service Providers (PSPs), payment gateways, and methods. Detected and flagged instances of fraudulent behavior and patterns, including identification of double accounts, bonus hunters, freespins players, as well as suspicious or nonexistent gameplay. Conducted manual reviews of deposits across all casinos to assess compliance with Know Your Customer (KYC), Enhanced Due Diligence (EDD), and Source of Wealth (SOW) thresholds in different jurisdictions. Promptly reported players exhibiting irregular deposit patterns to the responsible gaming team.