Kathleen Aquino

Develops and maintains relationship with partner clients or channels to generate sales leads. Provides quality customer service by answering inquiries, and effectively handling customer complaints. Supervises sales account managers and assistants by ensuring team member’s welfare and development. Meets all sales quotas and goals. Tracks weekly, monthly, and quarterly performance, and sales metrics. Recruits, hires, and trains new sales representatives. Coordinates and organizes sales representative’s schedules by assisting them to meet expectations and goals. Research potential leads from business directories, web searches and digital resources by understanding customer needs and offering solutions for support. Develops strategic strategies to promote team member adhere to company's regulations and performance goals. Generates and share comprehensive detailed reports about team's performance, mission-related objectives, and deadlines.

Develops and maintains relationship with partner clients or channels to generate sales leads. Provides quality customer service by answering inquiries, and effectively handling customer complaints. Supervises sales account managers and assistants by ensuring team member’s welfare and development. Meets all sales quotas and goals. Tracks weekly, monthly, and quarterly performance, and sales metrics. Recruits, hires, and trains new sales representatives. Coordinates and organizes sales representative’s schedules by assisting them to meet expectations and goals. Research potential leads from business directories, web searches and digital resources by understanding customer needs and offering solutions for support. Develops strategic strategies to promote team member adhere to company's regulations and performance goals. Generates and share comprehensive detailed reports about team's performance, mission-related objectives, and deadlines.

Handles inquiries and requests from customers by addressing their needs. Stays on top of accounts by making sure they receive services that are within their budget and expectations. Meets key clients regularly to discuss progress on finding new ways to improve business. Generates progress reports for clients and senior leaders within the organization. Identifies upsell, cross-sell, and renewal opportunities. Creates accounts annual planning in line with the company goals and objectives. Conducts training for Inside Sales Representative and sales assistant in preparation for promotion as a partner account manager.

Builds and maintains relationships with partners, through regular communication on expectations, and supports. Helps partners in identify opportunities to grow revenue and expand partnerships, through deals and negotiated contracts. Develops and executes a strategic plan for managing partner accounts, including setting goals and measuring progress. Communicates effectively with partners and internal stakeholders, including presenting information in a clear and concise manner. Identifies and addresses possible issues with partner accounts by finding solutions to complex problems Uses data and analytics to evaluate the performance of partner accounts by identifying areas for improvement. Possesses in depth knowledge in SMB Networking and Cabling products specifically with Cisco, Linksys, Grandstream, Siemon, ST Engineering, Green Radar and VSSP. Identifies the needs of partners based on customer's requirements.

Assists the sales team in handling administrative tasks on their preparation for proposal, contracts and reports. Provides excellent customer service to partners on their requests and inquiries. Communicates with clients regularly through market offerings, products and services.