Katherine Graci

Managed end-user customer success operations maintaining <24-hour response times, identify potential product improvements and bugs through weekly ticket analysis, and ensure continuity while migrating CSM softwares. Identified data collection gap in user onboarding flow and escalated to engineering, enabling the tracking end-user demographic trends across 5 partner institutions. Drove partner acquisition through targeted email campaigns to financial institutions, increasing qualified sales meetings by up to 100% on a weekly basis. Rebuilt content strategy for company and CEO LinkedIn pages using content pillars and Figma-based design, driving a 207.9% increase in impressions, 10.3% follower growth, and a 131% MoM lift in engagement.

Led zero-to-one user discovery through cold outreach, interviewing 100+ local musicians to identify pain points in venue and event coordination. Designed and launched 3 product iterations based on user feedback, generating 20+ inbound customer requests and achieving revenue within 10 weeks. Built collaborative venue database using AI-assisted development tools enabling musicians to coordinate venue discovery across 79 local venues. Grew social media presence to 100+ followers organically within 2 weeks through targeted content strategy, driving product awareness, customer acquisition, and collaboration opportunities.

- Source and evaluate SMEs - Conduct market and financial analysis for investment briefs - Support due diligence and strategic outreach

- Assist with budgeting, expense recording, donation management, and tax returns - Collaborated with organization's executive to restructure bookkeeping organization and protocols

- Compiled data and literature reviews researching the relationship between bank shocks and mortgage lending

- Analyzed customer and live chat data to find most successful industries, times, and locations

Maintained a 4.0 GPA in honors classes.