Katherine Stewart

- Northeast Region Board Member - Retail Committee

- Helped transform the customer experience during the ecommerce spike due to COVID, ensure each brand’s unique tone of voice, customer journey, and service expectations were felt in the end to end D2C order experience - Led the move to consolidate the Professional Products and Luxury Divisions under our larger care umbrella for the US - Helped drive transition of care as a cost center to generating revenue and quality engagement, growing metrics like agent revenue (+200%) and double digit CSAT - Defined and executed a comprehensive consumer support strategy driving improved quality and operational efficiency leading to $1.3M cost avoidance ($5.5M 3-year projected impact). - Led Care vendor operations, overseeing external (500) team both on-shore and off-shore - Supported a global RFP process for vendor care, where as a part of the US team, helped build the playbook for global strategy - Active member of our People Experience team, developing and executing series like lunch and learns, on-the-job shadowing, etc for our care team workforce

Manage the teams that support the operations of our Customer Experience team. - 2019 team expansion, growing our CX support out of NJ, and into 3 locations - Third party and proprietary tool management - End to end department reporting and labor planning - Expansion and process improvement for specialty teams focused on drop-off partners, claims, and fraud monitoring

- Partner cross-functionally on company projects related to enhancing the customer experience and the tools our team utilizes - Develop CX strategy for new channels, KPIs and communication placements - Represent voice of the customer and own reporting on NPS and satisfaction scores

Mondo is the newly rebranded of Bluewolf's staffing arm - the decision to rebrand is to enable accelerated growth; our core business is not changing. We are Mondo. For over 13 years, the world’s most prestigious companies have turned to us to provide their IT and marketing departments with the most critical resource: people. We thrive on the kind of change that disrupts, rewrites the rules, and demands action at a moment’s notice. Our 40,000 worldwide placements testify to this almost as definitively as our 50% year-over-year growth does. While competitors scramble to adapt, we have remained far ahead of the game, delivering expectation-exceeding results. But we are not looking back on the past thirteen years, we are looking ahead to the next twenty. Welcome to Mondo. How can we help you?

Helped expand small family business in the tri-state area - Order and vendor management - Potential vendor expansion and demos - On the ground at farmer markets, events, and restaurants NJ/NY/PA area

Owner of cheese and gourmet food shop in Honesdale, PA. Offered regional food products that support farmers and small businesses.

-Assisted in the after-school MVP Program -Presentations to middle school students, clubs, and groups -Helped collect and organize data from pre-post surveys -used my project to reach out to school communities in Pennsylvania

-Prepare campers and RVs to sell at RV shows --design layout, help with theme -Sales during shows -Prepare campers upon arrival for pick-up