Katherine Santos

Enabled a business segment that now represents 25% of the company’s gross profit by architecting and implementing a foreign-to-foreign 3PL and 4PL supply chain network across Europe, Asia, and Latin America. Designed and executed the end-to-end logistics structure that allowed the company to operate efficiently across new international trade lanes and scale its global footprint. Progressively built and scaled multiple logistics verticals within the company: began by optimizing and restructuring the export process, then designed and implemented the full import operations framework (container and breakbulk), which today represents 25% of total company revenue. Currently lead the foreign-to-foreign 3PL and 4PL segment, following a model of developing, standardizing, training successors, and transitioning to new strategic growth areas positioning myself as a company-wide supply chain specialist.  Lead end-to-end execution of international logistics operations, managing daily coordination with carriers, shipping lines, warehouses, and global partners to ensure seamless foreign-to-foreign shipments.  Serve as the company’s logistics subject matter expert, designing supply chain structures that enable the commercialization of new trade flows and market segments.  Partner with the Commercial team to assess feasibility of new business opportunities, sourcing providers, defining routing strategies, and building secure, cost-efficient logistics solutions from origin to final destination.  Develop and implement SOPs across departments, standardizing processes to support scalable international growth and operational excellence.  Resolve high-impact logistics challenges for clients across Latin America, safeguarding service continuity, margin protection, and long-term commercial relationships.  Train and advise cross-functional teams on international logistics strategy, compliance, and execution, becoming the internal reference point for supply chain expertise.

Export process : bookings - ACS filing + shipping isntruction + documents review + check invoices Imports: Bookings + ISF + documents Review + check invoices

Evaluate quote requests (RFQs), according to the INCOTERMS and quote accordingly (import/export or air/ocean or truck) Make the quote assuring competitive rates with provided alternatives. Negotiate bullet rates according to the RFQ´s with shipping lines, truckers, or co-loading (NVOCC), demanding competitive rates. Ensure coverage of the quoted rates and generate a profit on the quotes. Update rates for an existing business or current customers in a proactive way to have accurate rates with all the GRI changes. Search for alternatives on routes to get better rates and time of transit, Pursuit the correct provider for new routes for exotic lanes (destinations or origins).

• Lead the sales and customer service departments • Liaison and negotiation of rates with vendors. • Fulfill the annual goals for the customer service and sales departments. • Manage the company’s vendor networks and relationships • Review and resolution of processes escalation • Develop, maintain and improve company SOPs • Implement BASC-CT-TPAT security process • Monitor and produce management reports • Plan and execute the company’s sales budget

• Structure procedures for imports and exports logistics processes • Develop and implement the imports department • Hire and train staff on all procedures, commission liquidation and utilities • Establish links to freight forwarding networks • Set up new vendors agreements and negotiated rates • Manage reports and execute the company’s budget

• Analyze customer import profiles • Develop cargo projects and market studies • Negotiate and close deals with agents • Monitor operational processes and portfolio collections • Recruit new customers

Telemarketing, analysis of customer´s import profile, market studies, cargo projects development, visit to clients, obtaining new customers, sales reports, goal fulfillment, make quotes and shipping instructions, negotiation and closing of goods rates with agents, monitoring operational process and portafolio collection of customers.

Anlizar y comprender las dinámicas cambiantes e inciertas de los mercados internacionales, para que a través de un liderazgo estratégico y capacidades emprendedoras, lograr estructurar planes de internacionalización pertinentes para las necesidades de la empresa y la sociedad. Habilidades de gerencia aplicada en la internacionalización de empresas en entornos complejos dinámicos y cambiantes como lo es la dinámica del entorno mundial. Desarrollo de herramientas para liderar procesos que permitan competitividad a la empresa mediante tratados comerciales en mercados globales, así como la innovación en los negocios internacionales.

- Entender la situación económica actual y la evolución de la empresa mediante la lectura de la información económica y financiera. - Estructurar y evaluar proyectos de inversión. - Aplicar las finanzas en el día a día empresarial, los conceptos básicos de contabilidad y los principales estados financieros y las herramientas de análisis financiero para la toma de decisiones empresariales. - Estar en capacidad de realizar una valoración de empresa para aplicar en operaciones del sector real o compra de acciones. - Conocer los productos disponibles en el mercado de capitales colombiano.

conducción de la política exterior del país, proponer soluciones a problemáticas regionales y globales, y representar al Gobierno Nacional en instancias internacionales. Análisis y práctica diplomática, principalmente en asuntos políticos, económicos, sociales y culturales de Colombia y el mundo.