katherine matthews

Working directly with the Group Director and HR Director .

As the Scottish Area Manager I managed all Scottish branches and was the direct report for a team of 16 managers and coordinators. Whilst planning and delivering business development within Scotland, including profitability, and budgetary control I managed all staff acquisition, retention and succession planning in line with operational demands. During this time I oversaw all staff training and development throughout the company nationwide. My other regular duties included managing customer expectations, growth and retention with the development and implementation of regional marketing strategy and SLA’s and working closely with a range of Scottish Local Authorities, Schools and Private Sector Companies to maintain and build new commercial partnerships, generating the highest percentage of customer loyalty across the company following the opening of 3 new branches in 2007.

Currently employed as a full time Area Business and Company Training Manager as part of the senior management team, and report directly to the HR, Operations and Managing Directors. This dual role involves commercial partnership and customer management, workforce management, customer and client services and business improvement, training and development, quality / health / safety / environmental management. Working closely with 3 Account Managers to pro-actively manage customer accounts and client contracts, ensuring areas for efficiency are identified and improved through regular auditing, opportunities for up selling are maximised to increase revenue. I am also responsible for 28 venue coordinators throughout the UK and training all company employees in key strategic areas for growth and development.