Kateryna Zhmykhova

Creating in-app texts, error messages, and UI copy in close cooperation with designers Creating and publishing email templates Collaborating with the team of translators via Crowdin (creating translating projects, negotiating, proofreading) Creating, supporting, and updating online help entries (via Zendesk) Putting together mind-maps/ user flows to facilitate product analysis processes Gathering and analysing users’ feedback Atlassian Jira/Confluence, Figma, Zeplin, Mandrill, Crowdin, Mindjet, Zapier

Establishing the tech writing process Developing the project of the internal/external Knowledge Base Writing manuals and user guides for external customers Writing and maintaining technical documentation and tutorials for employees Preparing release notes Editing and proofreading technical articles Developing a standardized format of product manuals and adjusting documents to this format Planning and managing documentation delivery Creating copy text for product localizations, collecting and editing the existing localizations Atlassian JIRA and Confluence, Zendesk

Writing research papers (essays, proposals, reports, annotated bibliographies, projects, laboratory works) in various fields of expertise (English, Creative Writing, Arts, Religious Studies, History, Literature, Political Studies, Management, Marketing, Philosophy, Finances, Biology, etc.); Editing, proofreading, or rewriting existing papers in different subject areas; Doing extensive research, which included working with printed and online sources, online articles, video materials, lectures, graphs, etc.; Referencing according to different reference styles (MLA, APA, Harvard, Chicago)

Teaching English as a foreign language to adults and children Preparing classroom materials (hand-outs, compilations of grammar exercises) Exchanging teaching experience with colleagues Preparing and conducting holiday-themed classes Organizing corporate activities for colleagues.