Kateryna Kurko

•Processing requests from agents in work chat. •Communication with other TL's and departments. •Daily checking of those present on the shift, statistics of agents and its analysis. •Checking work-tool for technical bugs and other problems. •Providing suggestions for work-tools or team workflow optimization. •Check and analyzing QA results of agents.

•Teaching new agents how to work according to the workflow, company standards, and company policies. Introducing them to the platform and work tools and how to use them. •If there is no group, continue working as a CM agent.

•Reviewing photo, video, audio and text content according to the terms of services, as it may include many different violations. In case a violation was detected, the corresponding content has been reported. •Processing tickets with requests/questions from users.

• Assist customers via tickets with any questions, difficulties, problems, or bugs they have. • Communication between customers and developers (passing feedback or bugs to the tech department).

• Consultation of clients in chats and tickets regarding the services provided by the company. Selection of products for customers based on their needs and capabilities. • Solving various issues related to web services (assistance in installation or setting up our products and services).

• Processing orders made by customers on the websites. • Requesting products from the company stores or suppliers. • Contacting customers if needed via email. Answering their emails.

•Confirming orders customers left on the website (the outgoing line). Assisting with orders (editing or canceling them) if needed. •Manager of the incoming line. Helping customers with any questions they have: providing additional information about products; assisting in the selection of the necessary goods; confirming online orders; and consulting about other company services.

I was responsible for the preparation and design of educational material for students (laboratory and practical).

• The cook's duties included opening his station before the shift, preparing dishes, arranging them before serving, drawing up a map of the available and necessary products for work, and closing the station. •The food runner's duties included collecting the necessary dishes for delivery, and taking the delivery to the hall. If needed, arrange dishes for restaurant visitors.