katelynn smith

Consistently provided friendly guest service and heartfelt hospitality while promptly and sympathetically handling guest concerns and complaints. Asked open-ended questions to assess customers’ needs. Communicated openly and honestly with the management team during each shift to ensure it ran smoothly, and accurately inventoried liquor products while maintaining proper food safety practices. Mastered the Point of Sale (POS) computer system for automated order taking, and developed reputation as an efficient service provider with high levels of accuracy.

Engaged kids in different activities for their mental development and organized toys/materials to ensure tidy environments. Prepared nutritious meals/snacks for children, and taught them about health and personal hygiene. Discovered signs of emotional or developmental troubles in children and communicated with the parents. Kept records of every child, including day by day observations and information regarding activities, meals, and medicine intake.

Took inbound calls from students and references and counseled them on options to manage student loans and to keep / bring loans to a current status through payment, forbearance or deferment. Communicated by telephone and/or in writing/e-mail to borrowers to inform them of their responsibilities and the consequences of default. Received predictive telephone dialer system transfers and handles them within required measures. Maintained clear, concise and accurate documentation of borrower accounts, including all contacts made and received. Maintained current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment / deferment options available to borrowers. Updated loan status on Loan Tracker. Conducted internet / social media searches to locate new contact information for student loan borrowers. Took payment information from borrowers/references and processed them.