Kate Ngo

I am very excited to join Aldi to expand the sourcing activities in Vietnam market

• Make competitive and accurate quotations for repeated and new furniture products. • Prompt follow up on customer concerns. • Develop or modify products based on customers’ requirements. • Prepare samples for selection or final approval. • Work closely with Sales Director to prepare and attend customer’s buying trips. • Instruct pre-production prior to receiving official orders if needed • Work closely with procurement department to follow up inbound shipments of materials, spare-parts and other accessories. • Prompt accurate order entry. • Instruct layout team, production planning team and packing teams about required shipping marks (packaging type, labels, swing tags, accessories). • Keep customers updated of delivery plans of their orders • Manage in-house and external product inspections prior to shipments. • Organize samples and instruct photo shooting teams for studio & lifestyle product photos. • Instruct internal departments on shipping documents, credit notes and debit notes. • Facilitate connections between internal departments, international customers and third-party providers, on all order related matters through to order completion • After sales service: investigate and follow up on customers’ complaints or concerns • Liaise with customers and internal departments to solve issues and achieve the best outcomes. • Process customer orders, sample orders, spare-part orders, ensure on-time delivery and customers receive precisely what they order. • Foresee and take necessary actions to avoid production and shipment delays. • Follow up on customer’s payments and make sure no late payments. • Carry out other tasks as assigned by Sales Coordinator and Regional Sales Manager.