Kate Dearey

• Managed the Company's procurement activities in a strong quality and compliance environment. • Ensured the availability of electronic components, parts, and materials necessary for fulfilling orders under contract manufacturing of IT equipment • Identified and sourced suppliers to obtain best price, delivery lead times, and quality. • Conducted supplier negotiations to secure optimal purchasing terms. • Interacted with internal stakeholders to select suppliers and analyze product offerings. • Developed supplier contracts and issued purchase orders with suppliers. • Expedited supplier shipments of procured electronic components. • Managed the document flow for procurement processes within the designated area of responsibility. • Supported invoice reconciliation activities with internal finance and suppliers. • Managed purchased inventory items and established optimal order quantiles to purchase • Participated in physical inventories of components in warehouse • Applied electronic market expertise: knowledge of semiconductors, microcontrollers, passive connectors, and PCBAs (e.g.,Broadcom, Avnet, AMD, Texas Instruments, Vishay, Amphenol, Microchip, Mouser Electronics). Utilized understanding of market trends, and product shortages.

• Managed requests for quotation and collaborated with the Sales Department. • Sourced suppliers, conducted negotiations and secured commercial terms, achieving an average cost reduction of 15%. • Collaboration with vendors to obtain and renew partnership statuses, register projects and secure certifications. • Organized and managed the procurement of competitively priced equipment (Access Control Systems, Structured Cabling Systems, Multimedia, Video Conferencing, Workstations, etc.) and software directly from manufacturers and/or through distributors. • Managed experience in project-based procurement. • Oversaw all project logistics, including transportation and warehouse management, reducing overage delivery lead times by 10%. • Received and verified invoices and commercial proposals from suppliers; generated purchase orders in the ERP system, monitored order status and invoice payments

• Provided customer assistance and support primarily via phone and email for technical and account queries/issues. • Assisted customers in utilizing self-service options on VMware’s support website. • Maintained positive customer relationships. • Collaborated with other VMware internal teams to resolve various issues. • Resolved Incidents within the specified Service Level Agreements. • Assisted customers in managing license keys and account information. • Coordinated with customers to identify and define the cases requirements, scope and objectives. • Created technical cases and identified case priority, and assigned them to the proper team. • Assisted customers by following up on technical support requests.