Kate Clevenger

• Manage account process design • Ensure process documentation is kept up to date and lead trainings with the team when new processes are set or changes take place • Diagnose process issues or bottlenecks and work with client service team to resolve • Manage and track progress and metrics to ensure KPI and SLAs are met • Provide team with weekly scorecard review, ensure key metrics are being met, and highlight when they are not • Review operational reporting with client services leaders to provide insight on forecast accuracy • Assist in leading team meetings • Maintain RAIL (Rolling Action Item Log) and ensure projects are completed efficiently and within a timely manner • Identify CRM technology issues and partner with technology team to solve • Manipulate raw data sets to identify trends, and gain insights to program metrics

• Provide administrative support to project management team by tracking notes during calls, providing documentation of project process, and daily 1:1 updates to client team • Order supplies for events • Assist project managers with bid process • Maintain detailed tracker of project progression

• Supporting Goldman Sachs • Manage job requisitions and maintain candidate life cycle with live updates in the ATS (iCims) • Review job descriptions for accuracy - post jobs to internal and external sites • Communicate with onsite and offsite recruiting coordinator team, account manager, recruiters, hiring managers, candidates and agencies • Data entry in multiple systems (ATS, SharePoint, Excel) • Schedule and coordinate interviews between candidates, agencies, hiring teams, and recruiters (including onsite, video conference, phone conference, and offsite meetings) • Point person for candidate inquiries • Process invoices with accounting • Update Vendor Management Portal for recruitment purposes • Train new colleagues

• Answer inbound calls • Assist candidates with application process / technical support • Schedule phone interviews, onsite testing, and onsite interviews • Update account managers, and client relationship mangers on client status and changes • Conduct phone interviews and screenings for multiple corporations

·Confirm accounts /payments are up to date ·Run daily income reports and balance out drawer ·Organized events held at the gym / mange daily activity throughout the gym ·Answer daily messages and phone calls ·File documents

- Maintaining cash on hand, throughout the work day and closing shifts - Verifying inventory of products - Schedule customers appointments - Create and Manage social media pages - Various support roles

- Converted old paper manuals to PDF - Compiled and organized product manuals - Updated MSDS books - Processing payroll for contractors

- Maintaining cash on hand, throughout the work day and closing shifts - Responsible for nightly bank deposits - Perform opening and closing duties - Ensure all health code regulations were met

GPA 3.2