katarzyna jablonska

business bank advisor

About

Student of IAB Sage Payroll Management. Efficient and reliable worker with many years’ experience in both customer service and back of the house office roles including office and database administration. Instrumental in driving forward efficiencies and change within the team and company. Committed, proactive individual who possesses analytical skills with high attention to detail. Experienced with Intellinet, Recruitment systems, ReQlogic; Computer literate with great knowledge of all Microsoft Packages including Excel/Powerpoint. Seeking new opportunities in Payroll.

Country

united kingdom

City

edinburgh

Industry

financial services

Skill

retail, inventory management, time management, data entry, inventory control, hiring, store management, sage payroll, office administration, customer service, communication, training, leadership, microsoft word, bilingual fluent english and native polish, student of the institute of certified bookkeepers, high levels of accuracy and attention to detail, retail category management, selling merchandise, managing staff, store administration, forecasting, store operations, profit, finance, database administration, data analysis, financial analysis, sales, microsoft office, customer satisfaction, team leadership, employee training, teamwork, recruiting, coaching, microsoft excel, analysis, team building, merchandising, time and attendance, sickness absence management, management

Experience

starbucks store manager

cineworld cinemas ltd

2015-1 - 2015-12 · 1 yr

shift manager

starbucks

2006-4 - 2014-12 · 8 yrs 9 mos

* contribute to the success of Starbucks by assisting store manager in executing store operations during scheduled shifts * oversee entire branch operation to ensure it runs profitably and efficiently * formulate 1 maintain staff rotas * ensuring reliability and high standards of service at all times * maintain records of projected and actual spend, and work to hit set targets * maintain detailed documentation of the company's products * having a fool proof system for cash handling and banking * managing a number of requests and situations at the same time * creating a positive working environment * keeping the store clean, organised and uncluttered

supervisor

drew norloch

2005-7 - 2006-3 · 9 mos

* Effectively managed the team and encouraged team performance through open and effective communication. * Ensure team targets (output, efficiency, labour, quality, waste) are achieved and exceeded where possible. * Coordinate product and shift changeovers * Managing line shut downs for inspection, hygiene, breakdowns. * Maintaining office supplies * Placing, checking and receiving deliveries.

business bank advisor

lloyds banking group

2016-1 - Present · 10 yrs 9 mos

* Main duties: * Meeting targets for accuracy and call handovers to other areas of the Bank. * Maintain a good understanding of Bank’s products and services including key features and benefits. * Ensure that all customers are dealt with in accordance with all compliance and regulatory requirements (including internal processes and procedures) which aim to protect customers as well as the reputation of the Bank. * Demonstration of willingness to contribute to the team beyond own tasks. * Ensure all Customer Complaints are recorded in line with the Group Complaint Handling Policy.

Education

telford college edinburgh

business administration

2008-1 - 2009-1 · 1 yr 1 mo

Subjects studied: - IT in Business - Recording Financial Information - Developing Skills for Personal Effectiveness - Managing People and Organizations - Communication Skills

management

2001-1 - 2004-1 · 3 yrs 1 mo

Subjects studied: - Preparing Financial Forecast - Bookkeeping - Personal Administration - Human Resources Management - Negotiation - Ethics of Business